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1st United Services Credit Union, |
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Addison Avenue Federal Credit Union, |
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Alliance Credit Union, |
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Bank of Alameda, |
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Bank of America, |
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Bank of Marin, |
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Bank of Petaluma, |
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Bank of Rio Vista, |
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Bank of Santa Clara, |
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Bank of the West, |
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Bay Federal Credit Union, |
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Borel Private Bank & Trust Company, |
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Cal State 9 Credit Union, |
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California Bank & Trust, |
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Chevron Federal Credit Union, |
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Citibank, |
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Coast Commercial Bank, |
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Comerica Bank, |
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CommonWealth Central Credit Union, |
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Contra Costa Federal Credit Union, |
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Cooperative Center Federal Credit Union, |
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Downey Savings, |
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Exchange Bank, |
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First Republic Bank, |
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Fremont Bank, |
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See how Washington Mutual scored based on 1036 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
1036 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from CUPERTINO, CA wrote on 11/20/09
- Very dissatisfied after Chase takeover. Poor performance and very high fees. Lot's of wasted money..........
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Subscriber from SAN JOSE, CA wrote on 11/10/09
- I think they should upgrade their ATM machines, since they take forever to process a..........
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Subscriber from RICHMOND, CA wrote on 09/19/09
- Chase has turned the branch closest to me (El Cerrito) into a glum place. The..........
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Subscriber from BERKELEY, CA wrote on 09/09/09
- sometimes need more tellers.......
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Subscriber from SARATOGA, CA wrote on 08/31/09
- The Chase branch in Saratoga is excellent.......
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Subscriber from DANVILLE, CA wrote on 08/26/09
- Staff changes frequently. Good response on CDs........
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Subscriber from MOUNTAIN VIEW, CA wrote on 08/14/09
- Bank is now Chase........
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Subscriber from NOVATO, CA wrote on 08/12/09
- I've never had a problem with the bank. I haven't demanded much from them, so..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/06/09
- The takeover by JP Morgan Chase was painless........
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Subscriber from SAN FRANCISCO, CA wrote on 07/29/09
- Had a problem.... got bounced around on the phone... wrong departments, dropped transfers... generally they..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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