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Chase received 197 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 197,000 San Francisco Bay Area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local bank.
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"If you want specific, practical, useful information, not generic bull, you’ll find it in Bay Area Consumers’ CHECKBOOK."
"I can attest to [CHECKBOOK’s] magical transformation: What looks like an overflow of information becomes a welcome guide to the perplexed when you actually need to use it."
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| Number of customer survey ratings: |
197 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
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| What percent of customers rated firm "superior" for "pleasantness of staff"? |
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| What percent of customers rated firm "superior" for "knowledge of staff"? |
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| What percent of customers rated firm "superior" for "speed of service": |
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| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
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| What percent of customers rated firm "superior" for "convenience of hours": |
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| What percent of customers rated firm "superior" for "clarity of written communications"? |
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| And much more: |
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Chevron Federal Credit Union,
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Technology Credit Union,
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Bank of Alameda,
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Bank of the West,
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Redwood Credit Union,
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Bank of America,
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Provident Credit Union,
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Citibank,
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San Francisco Fire Credit Union,
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KeyPoint Credit Union,
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Sterling Bank & Trust,
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Patelco Credit Union,
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Santa Clara County Federal Credit Union,
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California Bank & Trust,
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Charles Schwab Bank,
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Travis Credit Union,
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Pacific Service Credit Union,
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Comerica Bank,
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UNCLE Credit Union,
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Contra Costa Federal Credit Union,
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.
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