Every carpet, no matter how good the quality, eventually succumbs to wear and tear-fastest if you've got kids or pets, or if it is located in heavy traffic areas. If it's time for a carpet change, you'll want to be sure to get the best advice and installation, at a reasonable price. Our ratings will get you started.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

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Sample Subscriber Comments/Reviews About Carpet Stores/installers

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Carpet Stores/installers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Carpet Stores/installers.

• Subscriber from PALO ALTO, CA wrote Another Store: With the exception of promptness, this firm is outstanding across the board so far. I..........
• Subscriber from SAN FRANCISCO, CA wrote Another Store: The selection is so large as to be a bit overwhelming. Installation was done well..........
• Subscriber from BERKELEY, CA wrote Another Store: Shawn and Terry are outstanding sales representatives. They are exceptionally attentive to one's search for..........
• Subscriber from CASTRO VALLEY, CA wrote Another Store: Helpful staff and lots of samples to choose from........
• Subscriber from SUNNYVALE, CA wrote Another Store: Our sales representative was informed and helpful throughout the selection process. We were incredibly impressed..........
• Subscriber from BERKELEY, CA wrote Another Store: Rita was our representative. She is bursting with helpful information. My wife and I are..........
• Subscriber from BERKELEY, CA wrote Another Store: Bought a fancy carpet, with lots of custom work needed for installation. The job was..........
• Subscriber from OAKLAND, CA wrote Another Store: installation crew gouged up my hardwood stairs by wearing cleats in the house, and then..........
• Subscriber from SAN FRANCISCO, CA wrote Another Store: Would not use anyone else. James Harris is the best........
• Subscriber from SUNNYVALE, CA wrote Another Store: We had very good personal service from our salesperson... especially after I told him I..........
• Subscriber from SAN FRANCISCO, CA wrote Another Store: We were pleasantly surprised by Floorcraft. They gave us great service, had a good selection..........
• Subscriber from ALBANY, CA wrote Another Store: If there was a rating between adequate and superior, that is where I would rate..........
• Subscriber from OAKLAND, CA wrote Another Store: Installers ruined carpet and baseboards with horrible installation; hard time getting corrected........
• Subscriber from SAN RAMON, CA wrote Another Store: Delivered and installed product as agreeded........
• Subscriber from ALBANY, CA wrote Another Store: Once they made the sale, customer support regarding installation problems was non-existent. Managers finally came..........
• Subscriber from PLEASANTON, CA wrote Another Store: David Shapiro was extremely helpful - I only wish I had used Dick's for the..........
• Subscriber from SAN JOSE, CA wrote Another Store: Would happily use them again. They installed 200 sq yds of carpet for us at..........
• Subscriber from SAN JOSE, CA wrote Another Store: Prices were high, quality wasn't any better than cheaper stores. Felt a bit of sales..........
• Subscriber from REDWOOD CITY, CA wrote Another Store: I didn't notice the toxic emissions from the area rug I bought until fall, when..........
• Subscriber from SAN FRANCISCO, CA wrote Another Store: The carpet selection here is very limited for any Eco-friendly options (despite their advertisements). Staff..........
• Subscriber from LAFAYETTE, CA wrote Another Store: Recarpeted my condo. Excellent service. I wanted to put in a wood-type flooring but they..........
• Subscriber from SAN JOSE, CA wrote Another Store: The staff were all extremely pleasant and patient. I was able to take multiple samples..........
• Subscriber from OAKLAND, CA wrote Another Store: Went to this store becasue of a very high Consumers' Checkbook rating. The high rating..........
• Subscriber from CASTRO VALLEY, CA wrote Another Store: terrible service. Been dealing with a problem floor for 11 months. Istaller was supposed to..........
• Subscriber from BERKELEY, CA wrote Another Store: They have a huge selection but delivery was delayed beyond the date they had originally..........
• Subscriber from SAN FRANCISCO, CA wrote Another Store: I had settled on $21/yd carpet. By the time the manager tacked on delivery and..........