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27700 Industrial Blvd
Hayward, CA
Phone: 800-200-1218
See how Cole's Carpet & Upholstery scored based on 148 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
148 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Cole's Carpet & Upholstery "superior" for "doing work properly"? |
| What percent of customers rated Cole's Carpet & Upholstery "superior" for "starting and completing work promptly"? |
| What percent of customers rated Cole's Carpet & Upholstery "superior" for "letting you know cost early"? |
| What percent of customers rated Cole's Carpet & Upholstery "superior" for "advice on service options and costs"? |
| What percent of customers rated Cole's Carpet & Upholstery "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from FREMONT, CA wrote on 09/09/09
- Friendly when I called. Even stayed late to make my appointment. The person who cleaned..........
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Subscriber from OAKLAND, CA wrote on 08/28/09
- Their cleaning product is plant based, and theoretically without any smell, but I was able..........
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Subscriber from SAN FRANCISCO, CA wrote on 08/21/09
- Owner is extremely knowledgeable about care of fine rugs. In addition he is likable and..........
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Subscriber from OAKLAND, CA wrote on 08/17/09
- Carpets don't get as clean as they used to and I think it is eco-products...........
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Subscriber from SAN FRANCISCO, CA wrote on 08/13/09
- This is our 3rd year with Cole's Carpet. We are very happy with their service........
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Subscriber from PIEDMONT, CA wrote on 07/23/09
- Small firm; personalized service from the same technician, who now knows our house. I will..........
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Subscriber from EMERALD HILLS, CA wrote on 07/20/09
- I found them in Consumers Checkbook where they were highly rated for both quality and..........
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Subscriber from OAKLAND, CA wrote on 07/14/09
- Best carpet cleaners I've ever used!.......
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Subscriber from BELMONT, CA wrote on 09/06/08
- We were given an estimate over the phone.The technician arrived on the scheduled day 45..........
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Subscriber from BELMONT, CA wrote on 08/23/08
- Outstanding, the best we have ever used........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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