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1077 E Arques Ave
Sunnyvale, CA
Phone: 408-617-1300
See how Fry's Electronics scored based on 288 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
288 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from MOUNTAIN VIEW, CA wrote on 08/19/09
- Fry's has improved over the last 20 years, but still is notorious for uninformed sales..........
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Subscriber from SANTA CLARA, CA wrote on 06/29/09
- Staff is often clueless. There are often language barriers. Inventory is often low, or they..........
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Subscriber from SARATOGA, CA wrote on 08/15/08
- Lots of products, unfortunately mostly cheap and low quality. Doesn't stock first rate products anymore........
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Subscriber from SAN JOSE, CA wrote on 08/14/08
- Great prices, but really rotten service. The employees are useless - they can't (or won't)..........
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Subscriber from SANTA CLARA, CA wrote on 08/12/08
- No one should ever expect Fry's to be more than a convenient location for many..........
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Subscriber from SAN JOSE, CA wrote on 04/15/08
- DO NOT go to Fry's looking for experts on the sales items. They are most..........
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Subscriber from SANTA CLARA, CA wrote on 09/20/07
- You need to know what you want before going to Fry's. Research your products (HW..........
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Subscriber from SUNNYVALE, CA wrote on 09/10/07
- Great range of product choices, fun to walk around and look at items - but..........
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Subscriber from SANTA CLARA, CA wrote on 10/11/06
- Great store..fun to just shop around........
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Subscriber from MOUNTAIN VIEW, CA wrote on 09/19/06
- If you know what you want, Fry's is usually the best place to get it...........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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