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Apple Store, Santa Clara, CA |
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Apple Store, Palo Alto, CA |
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Apple Store, Walnut Creek, CA |
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Apple Store, San Francisco, CA |
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Apple Store, Emryville, CA |
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Apple Store, Corte Madera, CA |
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Apple Store, Pleasanton, CA |
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Apple Store, San Francisco, CA |
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Apple Store, San Mateo, CA |
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Best Buy, Pleasant Hill, CA |
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Best Buy, Pittsburg, CA |
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Best Buy, Pinole, CA |
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Best Buy, Milpitas, CA |
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Best Buy, Dublin, CA |
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Best Buy, |
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Best Buy, Sausalito, CA |
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Best Buy, San Jose, CA |
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Best Buy, San Carlos, CA |
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Best Buy, Union City, CA |
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Best Buy, Santa Rosa, CA |
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Best Buy, San Francisco, CA |
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Best Buy, Emeryville, CA |
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Best Buy, Palo Alto, CA |
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Best Buy, San Jose, CA |
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Central Computer Systems, Santa Clara, CA |
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All locations combined
See how Apple Store scored based on 514 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
514 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from RICHMOND, CA wrote on 11/19/09
- this is a very busy store and while prices have dropped for products, there are..........
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Subscriber from OAKLAND, CA wrote on 11/15/09
- Outstanding return policy (2 years with receipt). Very helpful, very knowledgeable........
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Subscriber from SAN FRANCISCO, CA wrote on 10/12/09
- While Apple products are more expensive, I finally took the plunge and splurged on a..........
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Subscriber from PALO ALTO, CA wrote on 09/29/09
- Genius bar is very helpful. Helped fix HW and SW problems quickly........
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Subscriber from MENLO PARK, CA wrote on 09/15/09
- This flagship apple store is a great place to look at new apple products. It..........
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Subscriber from CONCORD, CA wrote on 09/08/09
- They were helpful, knowledgeable and courteous. I'll buy their products at this location again........
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Subscriber from PALO ALTO, CA wrote on 08/26/09
- If only Aapples were less expensive.......
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Subscriber from MILLBRAE, CA wrote on 08/05/09
- "Superior" is what you expect and receive with a Mac.......
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Subscriber from SAN BRUNO, CA wrote on 08/05/09
- Spent three hours bringing my four year old computer back into service, no charge........
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Subscriber from CASTRO VALLEY, CA wrote on 08/05/09
- Love Apple products. Problem with this store is that it is always very crowded. It..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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