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10057 San Pablo Ave
El Cerrito, CA
Phone: 510-526-6615
See how Pastime Ace Hardware scored based on 576 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
576 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
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| Is firm a member of the Better Business Bureau? |
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| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from EL CERRITO, CA wrote on 08/12/09
- mixed service. some staff are superior, some inferior........
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Subscriber from EL CERRITO, CA wrote on 07/29/09
- If you can't find something, ask; they often have it rat-holed elsewhere, or will suggested..........
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Subscriber from KENSINGTON, CA wrote on 07/20/09
- Family run, has everything including very knowledgible help.......
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Subscriber from PINOLE, CA wrote on 06/23/09
- The staff is always very helpful and ready to assist anyone needing help. I go..........
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Subscriber from RICHMOND, CA wrote on 09/12/08
- they can solve most problems on the spot........
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Subscriber from RICHMOND, CA wrote on 09/11/08
- Not a discount hardware store, but the knowledgeable staff, the customer service they offer, and..........
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Subscriber from EL CERRITO, CA wrote on 08/27/08
- Excellent selection. Staff tries to be helpful, but this is often a busy place and..........
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Subscriber from EL CERRITO, CA wrote on 08/15/08
- Friendly, helpful staff and usually well-informed. Not the lowest prices but convenient when you don't..........
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Subscriber from BERKELEY, CA wrote on 08/12/08
- Not quite the variety that they offered years ago before becoming an ACE store, but..........
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Subscriber from OAKLAND, CA wrote on 08/08/08
- greatest variety of items in a hardware store I have ever seen........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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