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2555 Charleston Rd
Mountain View, CA
Phone: 650-691-2000
See how Orchard Supply Hardware scored based on 261 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
261 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
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| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from PALO ALTO, CA wrote on 08/04/09
- I've occasionally gotten bad advice or incorrect product recommendation from this OSH, but in every..........
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Subscriber from REDWOOD CITY, CA wrote on 07/28/09
- this is a particularly good OSH, very helpful staff.......
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Subscriber from LOS ALTOS, CA wrote on 06/30/09
- OSH is a good standard........
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Subscriber from PALO ALTO, CA wrote on 08/16/08
- sometimes difficult to find a staff person to get info.......
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Subscriber from PALO ALTO, CA wrote on 08/12/08
- I try to shop during their "no sales tax" days, when prices are better. Overall,..........
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Subscriber from PALO ALTO, CA wrote on 09/17/07
- Sometimes OSH has a product I cannot find elsewhere. Also, there are people (like the..........
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Subscriber from MENLO PARK, CA wrote on 12/10/06
- Better than Home Depot, OSH is helpful and can give good advice, and their selection..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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