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875 Alma St
Palo Alto, CA
Phone: 650-327-7222
See how Palo Alto Hardware scored based on 274 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
274 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
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Available exclusively to CHECKBOOK Subscribers. |
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Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from PALO ALTO, CA wrote on 09/19/09
- I love this place! The staff is incredibly helpful. They always seem to have what..........
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Subscriber from PALO ALTO, CA wrote on 09/10/09
- Very helpful staff.......
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Subscriber from MENLO PARK, CA wrote on 08/16/09
- Outsanding - What a community hardware story should be.......
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Subscriber from PALO ALTO, CA wrote on 07/15/09
- A great store. Incredibly helpful staff........
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Subscriber from PALO ALTO, CA wrote on 07/14/09
- The is "the Nordstrom's" of hardwares. I'm legally blind and they will do many things..........
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Subscriber from PALO ALTO, CA wrote on 09/15/08
- Exremely helpful, knowledgeable staff. Readily accept returns/exchanges so you don't have to hesitate when trying..........
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Subscriber from PALO ALTO, CA wrote on 08/16/08
- staff always ready to help some new staff not as knowledg eable.......
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Subscriber from PALO ALTO, CA wrote on 09/26/07
- Knowledgeable staff who seem to enjoy working with customers........
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Subscriber from PALO ALTO, CA wrote on 09/17/07
- This is actually an Ace Hardware store. It's casual, friendly. Staff very good at finding..........
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Subscriber from PALO ALTO, CA wrote on 07/22/07
- In addition to the fine service, the owners hire people who are "on the margin"..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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