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Sunday, November 22, 2009
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Bay Area Consumers' CHECKBOOK > Hardware Stores > Orchard Supply Hardware
 
Bay Area Consumers' CHECKBOOK > Hardware Stores
Orchard Supply Hardware
2110 Middlefield Rd
Redwood City, CA
Phone: 650-365-7373
See how Orchard Supply Hardware scored based on 155 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Orchard Supply Hardware?
Firm Specific Info
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CHECKBOOK Ratings
Number of customer survey ratings: 155 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
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Complaint rate:
Number of complaints on file at Better Business Bureau:
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Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SAN CARLOS, CA wrote on 10/23/09
I love OSH. Very clean, well supplied with merchandise, and the staff is extremely helpful..........
Subscriber from EMERALD HILLS, CA wrote on 08/26/09
Much better than the San Carlos Home Depot, but not a real hardware store such..........
Subscriber from WOODSIDE, CA wrote on 08/20/09
Large hardware store - if I need something specific, this is where I go. The..........
Subscriber from REDWOOD CITY, CA wrote on 10/15/06
Staff is very helpful and products are usually in stock.......
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.









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