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AEC Alarms, San Jose, CA |
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AHM Security, Pleasant Hill, CA |
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All-Guard Alarm Services, Hayward, CA |
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Allen Alarm Systems, Orinda, CA |
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Bay Alarm, Pacheco, CA |
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Brink's Home Security, |
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Crime Alert Alarm, San Jose, CA |
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Crime Watch Security Systems, San Francisco, CA |
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Denalect Alarm, Walnut Creek, CA |
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Escobar's Security Plus Alarm, San Jose, CA |
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Maximum Security Alarms, Pinole, CA |
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Morgan Alarm, Vallejo, CA |
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Protection One, |
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Redwood Security Systems, Mill Valley, CA |
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Rimi Security Systems, Milpitas, CA |
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Sentry Alert, Berkeley, CA |
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Ultimate Security, San Ramon, CA |
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All locations combined
Phone: 866-746-7238
See how ADT Security Services scored based on 330 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
330 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated ADT Security Services "superior" for "doing work properly"? |
| What percent of customers rated ADT Security Services "superior" for "starting and completing work promptly"? |
| What percent of customers rated ADT Security Services "superior" for "letting you know cost early"? |
| What percent of customers rated ADT Security Services "superior" for "advice on service options and costs"? |
| What percent of customers rated ADT Security Services "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from VALLEJO, CA wrote on 09/26/09
- You add options to your package after you understand what is provided in the basic..........
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Subscriber from SAN LEANDRO, CA wrote on 08/06/09
- After 1.5 years of calling and writing letters about their letter stating they would refund..........
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Subscriber from CASTRO VALLEY, CA wrote on 08/05/09
- The low ratings are due to the franchised sales service vs. ADT itself. These are..........
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Subscriber from PENNGROVE, CA wrote on 03/24/09
- I have been working with an authorized ADT Dealer called Protect Your Home (aka Defender)...........
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Subscriber from WALNUT CREEK, CA wrote on 09/14/08
- I'm grateful to have utilized this provider for my home security needs due to reasonable..........
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Subscriber from MORGAN HILL, CA wrote on 08/07/08
- ADT installers are extremely pressed for time and do not do a good job of..........
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Subscriber from SAN LEANDRO, CA wrote on 08/03/08
- ADT and sub contractors suck, i had several false alarms in the first weeks after..........
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Subscriber from BELMONT, CA wrote on 06/24/08
- Took several months to get system working. Attribute to inexperienced and poorly managed technicians and..........
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Subscriber from OAKLAND, CA wrote on 09/19/06
- The service itself is fine. But do not under any circumstances try wireless alarm systems..........
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- See more comments at Bay Area Consumers' CHECKBOOK.
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