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Monday, November 23, 2009
Bay Area Consumers' CHECKBOOK > Shoe Repair: Before You Give Them the Boot...
Red Wing Shoe Store
12557 San Pablo Ave
Richmond, CA
Phone: 510-235-0383
See how Red Wing Shoe Store scored based on 35 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Red Wing Shoe Store?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 35 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Red Wing Shoe Store "superior" for "doing work properly"?
What percent of customers rated Red Wing Shoe Store "superior" for "starting and completing work promptly"?
What percent of customers rated Red Wing Shoe Store "superior" for "letting you know cost early"?
What percent of customers rated Red Wing Shoe Store "superior" for "advice on service options and costs"?
What percent of customers rated Red Wing Shoe Store "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from RICHMOND, CA wrote on 09/09/09
HAVE BEEN DOING BUSINESS WITH THEM FOR OVER 60 YEARS. NEVER A COMPLAINT!.......
Subscriber from RICHMOND, CA wrote on 10/09/06
had to return to have a alteration fixed, but they did it promptly and charged..........
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

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