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Sunday, November 22, 2009
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Bay Area Consumers' CHECKBOOK > Shoe Repair: Before You Give Them the Boot... > Downer Square Shoe & Luggage Repair
 
Bay Area Consumers' CHECKBOOK > Shoe Repair: Before You Give Them the Boot...
Downer Square Shoe & Luggage Repair
416 Blossom Hill Rd
San Jose, CA
Phone: 408-226-4720
See how Downer Square Shoe & Luggage Repair scored based on 17 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Downer Square Shoe & Luggage Repair?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 17 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Downer Square Shoe & Luggage Repair "superior" for "doing work properly"?
What percent of customers rated Downer Square Shoe & Luggage Repair "superior" for "starting and completing work promptly"?
What percent of customers rated Downer Square Shoe & Luggage Repair "superior" for "letting you know cost early"?
What percent of customers rated Downer Square Shoe & Luggage Repair "superior" for "advice on service options and costs"?
What percent of customers rated Downer Square Shoe & Luggage Repair "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SAN JOSE, CA wrote on 07/31/08
The work they did actually exceeded my expectations, and charged less than what other shoe..........
Subscriber from SAN JOSE, CA wrote on 09/27/06
great little shop that works miracles........
See more comments at Bay Area Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data









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