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Western Appliance TV & Stereo received 27 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 197,000 San Francisco Bay Area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local appliance store.

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1730 W El Camino Real
Mountain View, CA
Phone: 650-969-4440
"I can attest to [CHECKBOOK’s] magical transformation: What looks like an overflow of information becomes a welcome guide to the perplexed when you actually need to use it."
"If you want specific, practical, useful information, not generic bull, you’ll find it in Bay Area Consumers’ CHECKBOOK."
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27 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
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| What percent of customers rated Western Appliance TV & Stereo "superior" for "doing work properly"? |
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| What percent of customers rated Western Appliance TV & Stereo "superior" for "letting you know cost early"? |
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Fry's Electronics, Sunnyvale, CA
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Western Appliance TV & Stereo, San Jose, CA
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Airport Home Appliance, Redwood City, CA
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Best Buy, San Carlos, CA
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Standards of Excellence, Concord, CA
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Standards of Excellence, San Jose, CA
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Western Appliance TV & Stereo,
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Bay Appliance & Service, Oakland, CA
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Costco,
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Martin & Harris Appliances, San Rafael, CA
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Telecenter Appliances-TV-Video, San Mateo, CA
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Fry's Electronics,
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Airport Home Appliance, Hayward, CA
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C G Appliance Express, Daly City, CA
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Galvin Appliance, Albany, CA
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Pacific Sales, San Jose, CA
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Atherton Appliance & Kitchens, Redwood City, CA
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Best Buy, Dublin, CA
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Standards of Excellence,
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Standards of Excellence, San Rafael, CA
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Appliance Stores Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Appliance Stores.
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Subscriber from SAN JOSE, CA wrote about a local appliance store:
Very willing to match/deal on all products for total kitchen remodel.......
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Subscriber from SAN JOSE, CA wrote about a local appliance store:
If you know what you want, they have some good sales!.......
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Subscriber from OAKLAND, CA wrote about a local appliance store:
No good reason to go anywhere else........
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Subscriber from SAN CARLOS, CA wrote about a local appliance store:
Pleasant place to shop - a cooking class was in progress and we were offered..........
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Subscriber from DALY CITY, CA wrote about a local appliance store:
I was only looking at this time. Salespeople were helpful. Someplace between adequate and superior.......
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Subscriber from SAN JOSE, CA wrote about a local appliance store:
Bought a Kitchen aid refrigerator from Western. Looked at Best Buy, frys electronics and Costco...........
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Subscriber from SAN LEANDRO, CA wrote about a local appliance store:
Their installation subcontractor made 3 different calls to install our KitcheAid couter depth refrigerator due..........
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Subscriber from SAN RAFAEL, CA wrote about a local appliance store:
Looked at refrigerators at the store to determine which model we wanted. Shopped and bought..........
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Subscriber from SAN RAMON, CA wrote about a local appliance store:
Purchased a dishwasher and arranged installation over the phone. Combined service call to fix stove..........
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Subscriber from SAN FRANCISCO, CA wrote about a local appliance store:
Failure to inform me about how to obtain rebate on refrigerator even though I specified..........
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Subscriber from NAPA, CA wrote about a local appliance store:
You have the wrong name. It is Friedmans appliances........
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Subscriber from ATHERTON, CA wrote about a local appliance store:
Qualified recommendation because Ive heard that the competition is even worse........
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Subscriber from PINOLE, CA wrote about a local appliance store:
There was no one around to offer to help me, although I probably could have..........
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Subscriber from SAN JOSE, CA wrote about a local appliance store:
Price is very good if it is on sale. The staff incorrectly told us the..........
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Subscriber from SAN JOSE, CA wrote about a local appliance store:
They sell top-rated Kenmore, so while they dont have as much variety as others, Id..........
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Subscriber from OAKLAND, CA wrote about a local appliance store:
The freezer was precooled so there would be no problem transferring the contents from the..........
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Subscriber from MARTINEZ, CA wrote about a local appliance store:
The Sears appliance store staffs are friendly and welcomes comments about their products. They are..........
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