Major appliances often work along without a glitch for years and years. But when your oven won't heat, your refrigerator won't stay cool, your washer won't wash, or your dryer won't dry, you want it back up and running-fast! We'll tell you whom to call.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Puget Sound Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Major Appliance Repair Shops

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Major Appliance Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Major Appliance Repair Shops.

• Subscriber from ISSAQUAH, WA wrote Another Firm: The repairman had the parts in the truck, knew exactly what the problem was likely..........
• Subscriber from MERCER ISLAND, WA wrote Another Firm: Only does SubZero refrigerators........
• Subscriber from SEATTLE, WA wrote Another Firm: after "repair" of electric ceramic top stove, I was shocked each time I touched stove..........
• Subscriber from KIRKLAND, WA wrote Another Firm: Very helpful, available on short notice.......
• Subscriber from AUBURN, WA wrote Another Firm: Initial visit was on a weekend (Saturday). Didn't have part with them: Cold Control for..........
• Subscriber from SNOQUALMIE, WA wrote Another Firm: We have used Superior Appliance for appliance service 3 times now. The most recent, yesterday,..........
• Subscriber from WOODINVILLE, WA wrote Another Firm: Repair tech left, telling us to call back if fridge was not cool within 24..........
• Subscriber from SEATTLE, WA wrote Another Firm: Prompt pleasant scheduling, fine repair with lots of useful extra tips to keep appliances working.......
• Subscriber from REDMOND, WA wrote Another Firm: We love Greg at Heritage Appliance. He is a true service repair professional. We have..........
• Subscriber from BELLEVUE, WA wrote Another Firm: I was pleased that there wasn't an extra service or transportation charge. Bob just charged..........
• Subscriber from SEATTLE, WA wrote Another Firm: Bob is a great guy and knows his business....He's the guy to call when your..........
• Subscriber from SEATTLE, WA wrote Another Firm: Does not repair Whirlpool products.......
• Subscriber from FEDERAL WAY, WA wrote Another Firm: Have done washer repairs before. This time did not have repair made as, given the..........
• Subscriber from BELLEVUE, WA wrote Another Firm: I was extremely impressed at his professionalism and prompt call back. He took the time..........
• Subscriber from BELLEVUE, WA wrote Another Firm: Greg from Heritage is fantastic. He was really helpful and fixed my dryer beautifully, he..........
• Subscriber from SEATTLE, WA wrote Another Firm: The usual arrival window of 8 to noon or noon to 5PM.......
• Subscriber from SEATTLE, WA wrote Another Firm: Refusing to repair my dryer under extended warranty. I escalated to supervisor and manager still..........
• Subscriber from BELLEVUE, WA wrote Another Firm: After the warranty had run out on our Whirlpool refrigerator/freezer and the indoor ice-maker needed..........
• Subscriber from ISSAQUAH, WA wrote Another Firm: I had been without use of my ovens for 6 weeks while other appliance repair..........
• Subscriber from MUKILTEO, WA wrote Another Firm: His rates are very cheap, he is efficient, and fast. He came right on time...........
• Subscriber from RENTON, WA wrote Another Firm: I was unaware that I would be charged for two services. The first person out..........
• Subscriber from LYNNWOOD, WA wrote Another Firm: Promptly returned my call, and gave me information to complete repairs myself. This is a..........
• Subscriber from KENMORE, WA wrote Another Firm: misdiagnosed dishwasher problem, tried to overcharge for service call, came back to make repair on..........
• Subscriber from BOTHELL, WA wrote Another Firm: EXCELENT.......
• Subscriber from SEATTLE, WA wrote Another Firm: Technician had no experience with my range - a Bertazzoni - but managed to complete..........
• Subscriber from REDMOND, WA wrote Another Firm: Forget Sears. They can't send a tech out on time, can't find your order, will..........
• Subscriber from TACOMA, WA wrote Another Firm: I had Sears do yearly maintenance work and was disappointed in the minimal work that..........
• Subscriber from POULSBO, WA wrote Another Firm: Very professional business........
• Subscriber from SEATTLE, WA wrote Another Firm: REPAIRMAN LEFT WITHOUT PROPERLY REINSTALLING OVEN DOOR........
• Subscriber from SHORELINE, WA wrote Another Firm: He's the best. He can fix anything and he will tell you if you shouldn't........
• Subscriber from SHORELINE, WA wrote Another Firm: very impressed staff & skills, a little expensive, but valuable.......
• Subscriber from BELLEVUE, WA wrote Another Firm: He was prompt, professional and fixed the problem quickly at a good price. What more..........
• Subscriber from MERCER ISLAND, WA wrote Another Firm: Great customer service, gave great advice, quick and efficient. Will definitely use again!.......
• Subscriber from WOODINVILLE, WA wrote Another Firm: Sears contracts its appliance service & repair to outside companies. Sears management does not havve..........
• Subscriber from REDMOND, WA wrote Another Firm: The night before we were to leave on vacation our nearly new refrigerator stopped cooling...........
• Subscriber from SEATTLE, WA wrote Another Firm: Also advised me how to properly use my dishwasher and washing machine so I wouldn't..........
• Subscriber from SEATTLE, WA wrote Another Firm: I will never use Sears, ever again........
• Subscriber from SAMMAMISH, WA wrote Another Firm: Ray was great! He was in and out within 1/2 hour. The repair was less..........
• Subscriber from SEATTLE, WA wrote Another Firm: Washer repair done pleasantly and at a reasonable cost........
• Subscriber from BOTHELL, WA wrote Another Firm: Same day service. Very pleasant gentleman. My water leak was a relatively small problem. He..........
• Subscriber from WOODINVILLE, WA wrote Another Firm: They responded well after business hours on a Friday and after hearing details of problem,..........
• Subscriber from GRANITE FALLS, WA wrote Another Firm: Love the Sears warranty contractors. They are on time, polite and do an excellent job.......
• Subscriber from MILL CREEK, WA wrote Another Firm: Frustrated with having to have a brand new refrigerator worked on 3 times in the..........
• Subscriber from UNIVERSITY PLACE, WA wrote Another Firm: will help you fix it yourself & save money.......
• Subscriber from MUKILTEO, WA wrote Another Firm: I can't say enough about this person. He went out of his way to repond..........
• Subscriber from SEATTLE, WA wrote Another Firm: I have only purchased appliances from Albert Lee. I do not think they service so..........
• Subscriber from ISSAQUAH, WA wrote Another Firm: Only does Sub Zero refrigerators but is excellent........
• Subscriber from WOODINVILLE, WA wrote Another Firm: Had Refrigerator emergency; failed to call back as promised (several times). Took numerous calls to..........
• Subscriber from BELLEVUE, WA wrote Another Firm: sears diswashers have a problem with the soap door. We have had to take two..........
• Subscriber from MILL CREEK, WA wrote Another Firm: Had to request service person to return several times to fix Maytag dryer. Each time..........