We've all anxiously awaited the car repair shop's call with the news on cost. It's worst if you're not sure the job will be done right or the price fair. The best way to cut that anxiety is to find the right shop. Our evaluations of hundreds of area repair shops will steer you to shops that are rated tops for quality and price.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Puget Sound Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Auto Repair Shops

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.

• Subscriber from RENTON, WA wrote Another Shop: My vehicle was in for a 90K service. I had a gut feeling there was..........
• Subscriber from SEATTLE, WA wrote Another Shop: Well organized appointment system. Friendly and helpful at the front desk. Always quick to diagnose..........
• Subscriber from SEATTLE, WA wrote Another Shop: Service is attentive/exceptional. Prices reflect this somewhat........
• Subscriber from RENTON, WA wrote Another Shop: Limited hours and surly customer service, at best........
• Subscriber from BAINBRIDGE IS, WA wrote Another Shop: Good service over a number of years........
• Subscriber from EDMONDS, WA wrote Another Shop: In the 6 years I have been going to Chuck Olson service dept. there has..........
• Subscriber from ISSAQUAH, WA wrote Another Shop: Always fixed correctly the first time. No surprises at time of payment........
• Subscriber from SAMMAMISH, WA wrote Another Shop: Far and away the best repair shop with whom I've dealt during my fifty years..........
• Subscriber from FEDERAL WAY, WA wrote Another Shop: Work was done well but I felt over charged. I will never have major work..........
• Subscriber from REDMOND, WA wrote Another Shop: They take excellent care of you in every way. They've been in business for 25+..........
• Subscriber from MONROE, WA wrote Another Shop: The best service facility on the Eastside. They always seem to be behind on their..........
• Subscriber from LAKE FOREST PARK, WA wrote Another Shop: Didn't fix problem but managed to replace (and charge for) something else that they said..........
• Subscriber from BURIEN, WA wrote Another Shop: I had a 60000 mile service performed. The staff was pleasant and the work was..........
• Subscriber from RENTON, WA wrote Another Shop: Exellent place to take a car. They give solid advice and performed work on the..........
• Subscriber from POULSBO, WA wrote Another Shop: Treats customer's vehicles as he would his own. Excellent overall service occasionally causes difficulties in..........
• Subscriber from EVERETT, WA wrote Another Shop: Z-Sport has been very good to my husband and I. We won't go anywhere else..........
• Subscriber from KENT, WA wrote Another Shop: evaluation covers 8 years of service including current year.......
• Subscriber from WOODINVILLE, WA wrote Another Shop: You have an incorrect address. Price Brothers is on 124th Ave NE (Not Street) The..........
• Subscriber from EVERETT, WA wrote Another Shop: They did the job right the first time, for the price they quoted, and diagnosed..........
• Subscriber from BREMERTON, WA wrote Another Shop: Have delt with this garage for years,and I am pleased with their service........
• Subscriber from SEATTLE, WA wrote Another Shop: Schwab sold us four high end tires for our Mercedes. Two of these blew out..........
• Subscriber from MARYSVILLE, WA wrote Another Shop: After 3 poor experiences at Saturn of Lynnwood, I took my Saturn to Saturn of..........
• Subscriber from ISSAQUAH, WA wrote Another Shop: These folks are good. Sent my car for a 90k service and it's now running..........
• Subscriber from BELLEVUE, WA wrote Another Shop: These are very good people. They have taken good care of our aging cars as..........
• Subscriber from TACOMA, WA wrote Another Shop: Beware. This shop will rip you off. I brought in my plymouth voyager to check..........
• Subscriber from BURTON, WA wrote Another Shop: Very conscientious, honest and capable and their rates are very reasonable........
• Subscriber from SEATTLE, WA wrote Another Shop: Very good service.......
• Subscriber from MERCER ISLAND, WA wrote Another Shop: Expensive.......
• Subscriber from VASHON, WA wrote Another Shop: Excellent shop. Sometimes a long wait to get an appointment for major service, but that's..........
• Subscriber from BOTHELL, WA wrote Another Shop: These guys have kept our cars running superbly for 20 years! They are the BEST..........
• Subscriber from PRESCOTT, WI wrote Another Shop: I'm very pleased with Master's, who I found through Checkbook. Honest, good mechanics, who didn't..........
• Subscriber from SEATTLE, WA wrote Another Shop: My husband and I have taken our Subarus to Superior Repair several times over the..........
• Subscriber from FIRCREST, WA wrote Another Shop: Always eager to please on getting an appointment and completing work Does excellant for medium..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Asked them for timing belt change for Honda Civic 2002. The Bel-Red office quoted $325,..........
• Subscriber from SILVERDALE, WA wrote Another Shop: Great work........
• Subscriber from SNOQUALMIE, WA wrote Another Shop: The only place I take my cars. They have given my advice over the phone..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Recent management changeover....could make a difference in cost/performance in the future........
• Subscriber from REDMOND, WA wrote Another Shop: New location, north of Woodinville, not convenient........
• Subscriber from KIRKLAND, WA wrote Another Shop: I have been using them for my Japanese manufactured cars for the last 20 years...........
• Subscriber from EVERETT, WA wrote Another Shop: Very good experience. Do good work. Actually charged me less money than they had quoted..........
• Subscriber from SEATTLE, WA wrote Another Shop: So far have no reason not to believe that this is an honest shop........
• Subscriber from SHORELINE, WA wrote Another Shop: Very good experience with Bret's. Wish I had started going to them sooner.......
• Subscriber from BELLEVUE, WA wrote Another Shop: improper installation of key mechanical components--had to be redone by the dealership.......
• Subscriber from BELLEVUE, WA wrote Another Shop: They had trouble diagnosing an check engine light problem. Had to take it to another..........
• Subscriber from ISSAQUAH, WA wrote Another Shop: Simple the best in town........
• Subscriber from GOLD BAR, WA wrote Another Shop: A tire on my truck was completely flat, and I needed to get to work...........
• Subscriber from SEATTLE, WA wrote Another Shop: Usually very good work but very expensive........
• Subscriber from SUMNER, WA wrote Another Shop: We feel we can really trust Southend Auto care to treat us fairly and honestly...........
• Subscriber from EDMONDS, WA wrote Another Shop: First rate in every way. The only drawback is how busy they are. But they'll..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Read the fine print on extended service contract. Don't rely on what the salesman tells..........