We've all anxiously awaited the car repair shop's call with the news on cost. It's worst if you're not sure the job will be done right or the price fair. The best way to cut that anxiety is to find the right shop. Our evaluations of hundreds of area repair shops will steer you to shops that are rated tops for quality and price.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Puget Sound Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Auto Repair Shops

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.

• Subscriber from SEATTLE, WA wrote Another Shop: It typically takes over two weeks to get an appointment. Very poor scheduling. Why don't..........
• Subscriber from ENUMCLAW, WA wrote Another Shop: This firm cost us over 30,000 because they left a plug in our radiator of..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Always more expensive than anywhere else I take Volvo. Always find other problems with the..........
• Subscriber from BREMERTON, WA wrote Another Shop: They are a good auto shop but really pricey........
• Subscriber from PORT ORCHARD, WA wrote Another Shop: The diagnosis and repair of a noisy rear-end on my 2004 Honda CRV was done..........
• Subscriber from SEATTLE, WA wrote Another Shop: If they screw up they're not very good about making it right, but they seem..........
• Subscriber from SEATTLE, WA wrote Another Shop: Service writers typically call with additional, costly repair suggestions.......
• Subscriber from TACOMA, WA wrote Another Shop: In my 50 plus years of owning vehicles all over the U.S., this was absolutly..........
• Subscriber from LYNNWOOD, WA wrote Another Shop: Costly incorrect diagnosis. Did return fees, but cost more elsewhere because of misdiagnosis........
• Subscriber from EDMONDS, WA wrote Another Shop: Accurate estimates. They will not do work that you don't authorize........
• Subscriber from PORT LUDLOW, WA wrote Another Shop: Family owned. and excellent to do business with!!!!!!!!!!!.......
• Subscriber from EVERETT, WA wrote Another Shop: This shop is extremely slow (1.5 weeks to change out a water pump and a..........
• Subscriber from ISSAQUAH, WA wrote Another Shop: always willing to help and solve problems.......
• Subscriber from VASHON, WA wrote Another Shop: Excellent shop. Sometimes a long wait to get an appointment for major service, but that's..........
• Subscriber from SHORELINE, WA wrote Another Shop: A No Nonsense - all business auto repair facility. Cost of repairs is very competative..........
• Subscriber from LAKEWOOD, WA wrote Another Shop: Superior workmanship but not too easy on the wallet!.......
• Subscriber from BOTHELL, WA wrote Another Shop: This store overall does a good job. However, their 'bed-side manner' can stand some improvement...........
• Subscriber from KIRKLAND, WA wrote Another Shop: Another success with a highly rated Checkbook firm........
• Subscriber from REDMOND, WA wrote Another Shop: Best Saab mechanics I have ever used in 7 different states........
• Subscriber from EDMONDS, WA wrote Another Shop: We have dealt with G & S Motors for years and have found them very..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Can't complain........
• Subscriber from LYNNWOOD, WA wrote Another Shop: We found this place through Check Book and boy were they right. There was quite..........
• Subscriber from EDMONDS, WA wrote Another Shop: I've been there for routine maintenance and for fairly extensive repairs. Always a very fine..........
• Subscriber from LYNNWOOD, WA wrote Another Shop: I've been going to Paulson for automobile work for 25 years. Outstanding performance in all..........
• Subscriber from LYNNWOOD, WA wrote Another Shop: I brought my truck in for servicing. A transmission problem surfaced after I got it..........
• Subscriber from BAINBRIDGE IS, WA wrote Another Shop: I have traded here a number of years. Very good work. Very clean shop........
• Subscriber from RENTON, WA wrote Another Shop: An outstanding repair facility. Service goes beyond repair to making sure you understand your BMW..........
• Subscriber from MAPLE VALLEY, WA wrote Another Shop: They charge more for work than other auto repair shops in this area........
• Subscriber from SEATTLE, WA wrote Another Shop: Used several times in the last five years........
• Subscriber from RENTON, WA wrote Another Shop: Exellent place to take a car. They give solid advice and performed work on the..........
• Subscriber from BELLEVUE, WA wrote Another Shop: The guest services side of Lexus of Bellevue is excellent and very user-friendly. It's unfortunate..........
• Subscriber from SEATTLE, WA wrote Another Shop: Great shop, Mike is the best........
• Subscriber from PUYALLUP, WA wrote Another Shop: The Express Lube advertises 30 minute oil changes. I had four oil changes in the..........
• Subscriber from SHORELINE, WA wrote Another Shop: Worked me in on short notice. Also advised expensive repair recommended by dealer wasn't urgent...........
• Subscriber from SEATTLE, WA wrote Another Shop: 'won' a oil change and lube from West Seattle High Silent Auction. It was for..........
• Subscriber from SEATTLE, WA wrote Another Shop: we wouldn't own a Saab without Scanwest........
• Subscriber from EDMONDS, WA wrote Another Shop: We have had to take our Eurovan in mulitiple times for the same issues, thankfully..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Read the fine print on extended service contract. Don't rely on what the salesman tells..........
• Subscriber from SEATTLE, WA wrote Another Shop: Scott has been repairing our cars and truck for more than 10 years - we..........
• Subscriber from RENTON, WA wrote Another Shop: I feel 100% confident in taking my car to Summers. They do good work and..........
• Subscriber from SEATTLE, WA wrote Another Shop: I thought I was getting a free inspection on my car but they ended up..........
• Subscriber from RENTON, WA wrote Another Shop: Even though I think they're great, what I don't like is when they call and..........
• Subscriber from BELLEVUE, WA wrote Another Shop: Service is fine. However, the staff seems very snooty like they are doing you a..........
• Subscriber from MERCER ISLAND, WA wrote Another Shop: Have taken my car here several times and they are always prompt, pleasant and efficient...........
• Subscriber from SEATTLE, WA wrote Another Shop: I thought car needed servicing prior to long trip; they reassured me that they had..........
• Subscriber from WOODINVILLE, WA wrote Another Shop: Great Company. Very reliable........
• Subscriber from POULSBO, WA wrote Another Shop: service is not as good as it used to be........
• Subscriber from SEATTLE, WA wrote Another Shop: Carter Subaru advised me to change all my hoses. Number 1 said there was no..........
• Subscriber from SEATTLE, WA wrote Another Shop: Been goiing to Lioe's for almost 20 years and have never been disappointed in quality..........
• Subscriber from EDMONDS, WA wrote Another Shop: In the 6 years I have been going to Chuck Olson service dept. there has..........