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How does Roy Brown's Auto Service Rate?
Roy Brown's Auto Service received 18 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
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  • Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
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Roy Brown's Auto Service
414 Monroe Ave NE
Renton, WA
Phone: 425-255-4966



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"Even businesses that don't fare well in the ratings have grudging respect for [CHECKBOOK]’s attention to detail."


"One of the best sources of information for consumers is Puget Sound Consumers' Checkbook magazine. It offers ratings and advice so consumers can get the area's best prices and services."

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What can Consumers' CHECKBOOK tell you about Roy Brown's Auto Service?
Does shop get CHECKBOOK's top rating (CHECKBOOK's top rating) for quality? ... answers available
Does shop get CHECKBOOK's top rating (CHECKBOOK's top rating) for price? ... answers available
CHECKBOOK Ratings
Number of customer survey ratings: 18 ratings
What percent of customers rated firm "superior" for "overall performance/quality"?
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices:
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score:
Hourly labor rate for major mechanical repairs:
Additional Information
Is shop AAA approved?
Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician?
Is shop authorized to perform emissions and safety inspections?
Is shop authorized to perform emissions repairs?
What makes of vehicles does shop repair?
Local Auto Repair Shops
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many more......

 
Sample Subscriber Comments & Reviews for Auto Repair Shops in the Seattle (Puget Sound) Area
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.

Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.

  • Subscriber from BELLEVUE, WA wrote about a local auto repair shop: If you have a Japanese car this is the best place on the Eastside to..........
  • Subscriber from LAKEWOOD, WA wrote about a local auto repair shop: SOMETIMES TEND TO OVER SELL SERVICES BEYOND THE REPAIRS........
  • Subscriber from TACOMA, WA wrote about a local auto repair shop: Simply cannot beat this shop. It is the best. Honest, good work, good knowledge and..........
  • Subscriber from BAINBRIDGE ISLAND, WA wrote about a local auto repair shop: great sevice & price.......
  • Subscriber from EVERETT, WA wrote about a local auto repair shop: Very good experience. Do good work. Actually charged me less money than they had quoted..........
  • Subscriber from KENT, WA wrote about a local auto repair shop: Always tells me what I really need, tells me what service I dont need. Best..........
  • Subscriber from KENMORE, WA wrote about a local auto repair shop: honest@reliable @ontimeand great people.......
  • Subscriber from EVERETT, WA wrote about a local auto repair shop: expensive.......
  • Subscriber from SEATTLE, WA wrote about a local auto repair shop: One of those increasingly rare shops where the price you pay (higher than most independent..........
  • Subscriber from SEATTLE, WA wrote about a local auto repair shop: I asked for an oil change and for them to fix the O2 sensor that..........
  • Subscriber from MILL CREEK, WA wrote about a local auto repair shop: First time I used a neighborhood repair shop and theyve been great! I have a..........