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Firestone Complete Auto Care received 10 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 191,000 Seattle (Puget Sound) area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto repair shop.
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215 Andover Park W
Tukwila, WA
Phone: 206-248-3062
"One of the best things about CHECKBOOK is how thorough its ratings are. At least 10 people must rate a company before it's included in a survey. Staff members go undercover to get actual pricing information."
"One of the best sources of information for consumers is Puget Sound Consumers' Checkbook magazine. It offers ratings and advice so consumers can get the area's best prices and services."
"Even businesses that don't fare well in the ratings have grudging respect for [CHECKBOOK]’s attention to detail."
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Does shop get CHECKBOOK's top rating ( ) for quality? |
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| Does shop get CHECKBOOK's top rating () for price? |
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| Number of customer survey ratings: |
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| What percent of customers rated firm "superior" for "overall performance/quality"? |
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| What percent of customers rated firm "superior" for "doing work properly"? |
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| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
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| What percent of customers rated firm "superior" for "letting you know cost early"? |
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| What percent of customers rated firm "superior" for "advice on service options and costs"? |
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| What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? |
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| Is shop AAA approved? |
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| Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? |
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| Is shop authorized to perform emissions and safety inspections? |
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| Is shop authorized to perform emissions repairs? |
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| What makes of vehicles does shop repair? |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
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Subscriber from KEN, WA wrote about a local auto repair shop:
Its a secure feeling knowing when I need help from the crew at Les Schwab,..........
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Subscriber from FEDERAL WAY, WA wrote about a local auto repair shop:
Took it in for minor work to the door. Overall it was a good experience..........
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Subscriber from SHELTON, WA wrote about a local auto repair shop:
Terrys is a topnotch auto repair shop. In over 3 years, we have not been..........
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Subscriber from MONROE, WA wrote about a local auto repair shop:
Knowledgeable, fair and honest........
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Subscriber from SEATTLE, WA wrote about a local auto repair shop:
Service manager was very patient and thorough as he answered my many questions. He did..........
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Subscriber from SEATTLE, WA wrote about a local auto repair shop:
This is a small shop willing to work on an older 2nd car (1991 Camry)...........
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Subscriber from SEATTLE, WA wrote about a local auto repair shop:
Superior in every way! The absolute best place to have your Volvo serviced........
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Subscriber from POULSBO, WA wrote about a local auto repair shop:
Normally, a local independent shop might be a better option than a dealer. Not so..........
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Subscriber from AUBURN, WA wrote about a local auto repair shop:
Very easy to communicate with staff. They listen well and provide prompt feedback on progress..........
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Subscriber from BURIEN, WA wrote about a local auto repair shop:
The staff here are superior. It is enjoyable to go there........
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Subscriber from MUKILTEO, WA wrote about a local auto repair shop:
Very reliable, accurate diagonses, solutions above and beyond - without charge........
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Subscriber from KIRKLAND, WA wrote about a local auto repair shop:
Gave me options that the BMW dealer did not. Found problems that the BMW dealer..........
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