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AIG, |
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Allstate, |
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Amica Mutual, |
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Encompass, |
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Farmers, |
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GEICO, |
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GMAC, |
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Grange, |
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Liberty Mutual, |
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Metropolitan, |
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Mutual of Enumclaw, |
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Nationwide, |
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PEMCO, |
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Progressive, |
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QBE/Unigard, |
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Response, |
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Safeco, |
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State Farm, |
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The Hartford, |
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See how USAA scored based on 293 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
293 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from BELLEVUE, WA wrote on 09/17/09
- Maybe not the cheapest, but by far the best!.......
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Subscriber from SUMNER, WA wrote on 09/09/09
- As always, USAA was the best!.......
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Subscriber from WOODINVILLE, WA wrote on 08/10/09
- After filing my claim, I was *never* (not once!) able to reach the adjuster by..........
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Subscriber from LAKEWOOD, WA wrote on 08/03/09
- both household (water damage to wall and ceiling) and auto (minor collision) handled very well,..........
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Subscriber from SEATTLE, WA wrote on 07/22/09
- We've been members for 40 years! They took care of my parents, then me, and..........
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Subscriber from TACOMA, WA wrote on 06/29/09
- fast, efficient, fair. Who could complain?.......
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Subscriber from SEATTLE, WA wrote on 08/27/08
- windshield repair.......
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Subscriber from SEATTLE, WA wrote on 07/28/08
- Not as courteous as they used to be........
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Subscriber from RENTON, WA wrote on 05/10/08
- USAA person did not notify us promptly of a remedy that they had come up..........
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Subscriber from PUYALLUP, WA wrote on 09/29/07
- USAA's service was great! I had an accident that was my fault and USAA quickly..........
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- See more comments at Puget Sound Consumers' CHECKBOOK.
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