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Saturday, March 20, 2010

Who Rates Best (& Worst) in the Seattle Area? Now You'll Know.

Bank Service Quality

Banks have to deal with thousands of customers. They have to survive on thin margins in a highly competitive marketplace. Can you expect gracious, efficient, knowledgeable service? Well, in fact, you can. According to area consumers, a number of banks in the area give superior service.

From Puget Sound Consumers' CHECKBOOK Magazine

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Puget Sound Consumers' CHECKBOOK Table of Contents.



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Name Number of ratings Checkbook's top rating for quality () What percent of customers rated firm "superior" on our survey for "overall quality" Areas in which the bank has branches (see key at bottom) Approximate number of branches in area
1.


1705 ratings Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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Sample Subscriber Comments/Reviews About Banks
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Banks.




 
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