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Sunday, November 8, 2009

Who Rates Best (& Worst) in the Seattle Area? Now You'll Know.

Bank Service Quality

Banks have to deal with thousands of customers. They have to survive on thin margins in a highly competitive marketplace. Can you expect gracious, efficient, knowledgeable service? Well, in fact, you can. According to area consumers, a number of banks in the area give superior service.

From Puget Sound Consumers' CHECKBOOK Magazine

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Puget Sound Consumers' CHECKBOOK Table of Contents.



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Name Number of ratings Checkbook's top rating for quality () What percent of customers rated firm "superior" on our survey for "overall quality" Areas in which the bank has branches (see key at bottom) Approximate number of branches in area
1.


1705 ratings Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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2. Bank of Washington


Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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3. Digital Employee's Federal Credit Union


Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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4. Northwest Plus


Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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5. Sound Community Bank


Puget Sound Consumers' CHECKBOOK has ratings of 45 local banks.
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Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SEATTLE, WA wrote about SEATTLE METROPOLITAN CREDIT UNION, , on 11/01/09
Excellent operation and service........
Subscriber from EVERETT, WA wrote about BECU, , on 10/16/09
I TRANSFERED A LARGE SHARE OF MY MONEY TO BEAU TWO YEARS AGO. BUT NOW..........
Subscriber from EVERETT, WA wrote about US BANK, , on 10/16/09
WALKING INTO A US BANK JUST DON'T GIVE ME THE IMPRESSION OF A BANK. IT..........
Subscriber from SEATTLE, WA wrote about VERITY CREDIT UNION, , on 10/09/09
One of the few financial institutions that pays interest on checking. Currently 3.05% on balances..........
Subscriber from BELLEVUE, WA wrote about BECU, , on 10/02/09
As a former banker, can speak with authority that I would have liked to have..........
Subscriber from BELLEVUE, WA wrote about FIRST MUTUAL BANK, , on 10/02/09
took 20 working days for an emergency replacement of a lost debit card.......
Subscriber from SEATTLE, WA wrote about WELLS FARGO BANK, , on 09/16/09
Renton Branch Tukwila Branch is better.......
Subscriber from SEATTLE, WA wrote about BECU, , on 09/16/09
Main Branch Tukwila.......
Subscriber from BOTHELL, WA wrote about ALASKA USA FEDERAL CREDIT UNION, , on 09/16/09
I left my wallet at work and was out of gas. They would not cash..........
Subscriber from RENTON, WA wrote about BANK OF AMERICA, , on 09/15/09
Their customer service needs major improvements........
Subscriber from SEATTLE, WA wrote about VERITY CREDIT UNION, , on 09/15/09
The staff at the Federal Building, in Wallingford and near Northgate are all professional with..........
Subscriber from SEATTLE, WA wrote about US BANK, , on 09/15/09
I imagine the policies are common to all branches, the staff behavior is specific. I..........
Subscriber from SEATTLE, WA wrote about TAPCO CREDIT UNION, , on 09/09/09
It is so great to talk to their pleasant, experienced staff. They have off hour..........
Subscriber from WOODINVILLE, WA wrote about PREVAIL CREDIT UNION, , on 09/09/09
Prevail Credit Union has beenour mainsta for banking services for many years. Occasionally we have..........
Subscriber from WOODINVILLE, WA wrote about WELLS FARGO BANK, , on 09/09/09
It took 3 trips to the bank to addanother person to our safe deposit box..........
Subscriber from SEATTLE, WA wrote about US BANK, , on 09/09/09
Some local banks have opened on Saturdays, this would be very convenient. Also I work..........
Subscriber from SEATTLE, WA wrote about WASHINGTON MUTUAL, , on 09/09/09
We have gotten very good service at the local branch of WAMU (now Chase). They..........
Subscriber from SEATTLE, WA wrote about WASHINGTON MUTUAL, , on 09/09/09
horrible phone service. Can never speak to a real person........
Subscriber from BURIEN, WA wrote about BANK OF AMERICA, , on 09/09/09
Staff very helpful at our local bank. Bank of America as a whole is large..........
Subscriber from FEDERAL WAY, WA wrote about BANK OF AMERICA, , on 09/09/09
long waits due to lack of help.......
Subscriber from REDMOND, WA wrote about BANK OF AMERICA, , on 09/09/09
They have "greeters" who stop you and ask if you need help if you walk..........
Subscriber from PORT ORCHARD, WA wrote about WASHINGTON MUTUAL, , on 09/06/09
Online service agreement has hidden traps........
Subscriber from SEATTLE, WA wrote about BANK OF AMERICA, , on 09/03/09
As a long time customer of the Auburn Central Branch, it's sometimes disconcerting to run..........
Subscriber from BELLEVUE, WA wrote about BANK OF AMERICA, , on 09/03/09
B of A is excellent on face-to-face contact on routine banking matters. We had excellent..........
Subscriber from CHEHALIS, WA wrote about STERLING SAVINGS BANK, , on 08/31/09
I use the Chehalis & Lacey Branches. Their customer services are far superior than any..........
See more comments at Puget Sound Consumers' CHECKBOOK.







 
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