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Monday, November 23, 2009
Other Firms
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Puget Sound Consumers' CHECKBOOK > Bike Peddlers > REI
 
Puget Sound Consumers' CHECKBOOK > Bike Peddlers
REI
All locations combined

See how REI scored based on 119 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about REI?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 119 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated REI "superior" for "doing work properly"?
What percent of customers rated REI "superior" for "starting and completing work promptly"?
What percent of customers rated REI "superior" for "letting you know cost early"?
What percent of customers rated REI "superior" for "advice on service options and costs"?
What percent of customers rated REI "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from RENTON, WA wrote on 09/11/08
They eventually correctly diagnosed the problem, but it was a bit of a hassle having..........
Subscriber from DUVALL, WA wrote on 08/16/08
Occasionally long waiting periods both in the store and to make an appointment for bile..........
Subscriber from BELLEVUE, WA wrote on 10/18/06
EXCELLENT! Love the staff at Redmond! Fixed my flat FAST and didn't charge me! I..........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data









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