Every carpet, no matter how good the quality, eventually succumbs to wear and tear-fastest if you've got kids or pets, or if it is located in heavy traffic areas. If it's time for a carpet change, you'll want to be sure to get the best advice and installation, at a reasonable price. Our ratings will get you started.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

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Sample Subscriber Comments/Reviews About Carpet Stores/installers

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Carpet Stores/installers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Carpet Stores/installers.

• Subscriber from SEATTLE, WA wrote Another Store: Not many better, I'd venture---.......
• Subscriber from SEATTLE, WA wrote Another Store: flooring - did not prep floor & charged for prep & won't refund charge; doesn't..........
• Subscriber from PORT ORCHARD, WA wrote Another Store: Installed wrong carpet; replaced it but started coming up within 4 months. Put in carpet..........
• Subscriber from SEATTLE, WA wrote Another Store: I have used Vogel's twice and would highly recommend them. They are prompt, courteous and..........
• Subscriber from WOODINVILLE, WA wrote Another Store: They have a good selection of mid to high-end products. Staff was knowledgeable. They were..........
• Subscriber from SEATTLE, WA wrote Another Store: Price was about the same as the other three firms I looked at. Good variety..........
• Subscriber from SEATTLE, WA wrote Another Store: I was going to purchase carpeting and knew exactly the amount of square footage I..........
• Subscriber from SEATTLE, WA wrote Another Store: Great experience with Vogel's. They delivered samples to our house, installed very well (they use..........
• Subscriber from FEDERAL WAY, WA wrote Another Store: Great family owned business. So very nice and they have there own carpet installers!! My..........
• Subscriber from SILVERDALE, WA wrote Another Store: The carpets were clearly laid by an inexperienced carpet layer. The flooring was and is,..........
• Subscriber from REDMOND, WA wrote Another Store: i had a bad experience with this company. i ordered 20 sq. yrds of carpet...........
• Subscriber from EDMONDS, WA wrote Another Store: Communication & follow-thru need to be improved. Other than that, it was a positive experience..........
• Subscriber from TACOMA, WA wrote Another Store: We went to 5-6 different stores before Craft Carpets and the folks here were the..........
• Subscriber from SEATTLE, WA wrote Another Store: Vogel's was one of three carpet stores that bid on the purchase and installation of..........
• Subscriber from BOTHELL, WA wrote Another Store: Absolutely the worst treatment by staff I have ever incurred - not helpful, untimely, product..........
• Subscriber from BAINBRIDGE ISLAND, WA wrote Another Store: My wife and I come away extremely satisfied with this firm for three reasons. First,..........
• Subscriber from SEATTLE, WA wrote Another Store: Installation crew was careless and damaged newly painted walls among other things.......
• Subscriber from SEATTLE, WA wrote Another Store: We installed 87 yds. of Shaw " it's All Right" 58oz #762 in upstair area...........
• Subscriber from BELLEVUE, WA wrote Another Store: Installers left several marks on walls.......
• Subscriber from SEATTLE, WA wrote Another Store: We've used Nielsen Brothers on several occasions and have always had good results........
• Subscriber from MILL CREEK, WA wrote Another Store: This company was very user unfriendly. They charged $50 to measure, which took over an..........
• Subscriber from SEATTLE, WA wrote Another Store: Even thought they had the lowest price, I didn't go with them because they wouldn't..........
• Subscriber from POULSBO, WA wrote Another Store: Jeff Johnson went above and beyond what you would expect from a salesperson. He has..........
• Subscriber from MUKILTEO, WA wrote Another Store: I had some problems with their installation crew. Millers promised a one day install but..........
• Subscriber from SHORELINE, WA wrote Another Store: On one occasion one of their estimators never gave me a bid on a floor..........
• Subscriber from KIRKLAND, WA wrote Another Store: The salesperson was very nice and easy to deal with. Unfortunately, they sold us flooring..........
• Subscriber from BAINBRIDGE IS, WA wrote Another Store: A classic small-town shop in the best sense. Good variety of products, excellent knowledge, and..........
• Subscriber from SEATTLE, WA wrote Another Store: The buying experience was very good, the staff was helpful when I was buying the..........
• Subscriber from BELLEVUE, WA wrote Another Store: Did 2 separate orders with them this year and very pleased........
• Subscriber from KENT, WA wrote Another Store: Always friendly, always prompt and professional. I would highly recommend this local small business........
• Subscriber from BELLEVUE, WA wrote Another Store: They came to the house the same day we went to the store, did the..........
• Subscriber from SEATTLE, WA wrote Another Store: We have purchased carpeting and Mamolium from them. Top rate installers.......
• Subscriber from BELLEVUE, WA wrote Another Store: Good service, excellent installation, friendly personnel. Worth the higher than average price charged........
• Subscriber from SEATTLE, WA wrote Another Store: I cannot say enough about Vogel's. The staff was nice, no pressure, and extremely competent...........
• Subscriber from RENTON, WA wrote Another Store: Outstanding service, follow-through and an installation guarantee make paying a little more worth it........
• Subscriber from EDMONDS, WA wrote Another Store: Vogel's had carpet samples sent to our home--that was nice. We discussed minimizing the seams,..........
• Subscriber from SEATTLE, WA wrote Another Store: Good selection. Poor follow-up on installation problems in one case; other times I've been satisfied........
• Subscriber from BELLEVUE, WA wrote Another Store: When we found a small flaw in a large room's carpet, they sent a man..........
• Subscriber from SEATTLE, WA wrote Another Store: Helpful, Wide choice of products, Quick service- including carpet, installation and ceramic tile installation........
• Subscriber from BELLEVUE, WA wrote Another Store: I can't say enough good things about my recent experience with Nielsen Bros Carpets in..........
• Subscriber from WOODINVILLE, WA wrote Another Store: After several disappointments with other dealers, this shop provided wide variety of up-to-date/available products and..........
• Subscriber from SEATTLE, WA wrote Another Store: Although we didn't purchase from Vogel's but rather just got an estimate, their estimating service..........