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Monday, November 23, 2009
Puget Sound Consumers' CHECKBOOK > Computer Repair Shops
Computer Concepts
18001 Bothell Everett Hwy SE #120
Bothell, WA
Phone: 425-481-3666
See how Computer Concepts scored based on 57 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Computer Concepts?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 57 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Computer Concepts "superior" for "doing work properly"?
What percent of customers rated Computer Concepts "superior" for "starting and completing work promptly"?
What percent of customers rated Computer Concepts "superior" for "letting you know cost early"?
What percent of customers rated Computer Concepts "superior" for "advice on service options and costs"?
What percent of customers rated Computer Concepts "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BOTHELL, WA wrote on 08/05/09
Service is good, but it takes a few days for them to start the repairs..........
Subscriber from BOTHELL, WA wrote on 08/02/09
Don't always get it right the first time. Often seem distracted when you walk in..........
Subscriber from MILL CREEK, WA wrote on 07/26/08
Quote was for $100 estimate to repair computer. Final cost was nearly $500. Would have..........
Subscriber from BOTHELL, WA wrote on 08/08/07
Staff are experts and are willing to help techies, semi-techies, and neophytes find their way..........
Subscriber from SHORELINE, WA wrote on 10/08/06
We opted for diagnosis of a laptop and then decided to purchase a new desktop..........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in July 2009.









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