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Tuesday, November 24, 2009
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· Apple Store,
· Apple Store, Bellevue, WA
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Puget Sound Consumers' CHECKBOOK > Computer Stores > Apple Store
 
Puget Sound Consumers' CHECKBOOK > Computer Stores
Apple Store
2656 NE University Vlg
Seattle, WA
Phone: 206-524-8100

See how Apple Store scored based on 106 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Apple Store?
Firm Specific Info
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Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 106 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
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Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SAMMAMISH, WA wrote on 09/10/09
Their repairs are drawn out and I did not like how I was treated with..........
Subscriber from SEATTLE, WA wrote on 09/08/09
Apple's strategy of exceptional customer service is fantastic. Unfortunately, they have one or two arrogant..........
Subscriber from SEATTLE, WA wrote on 09/08/09
Apple stands behind its products, and the experience at this store is like visiting family...........
Subscriber from LAKE FOREST PARK, WA wrote on 08/26/08
Apple's the best, but it is overpriced........
Subscriber from KIRKLAND, WA wrote on 08/06/08
Well organized and knowledgeable!.......
Subscriber from SEATTLE, WA wrote on 09/27/07
Tried to buy an adapter for an Apple computer a few years old. Was told..........
Subscriber from SEATTLE, WA wrote on 09/11/07
I'm a repeat customer, several times, and I can always find an enthusiastic, knowledgeable person..........
Subscriber from SEATTLE, WA wrote on 09/11/07
They know how to work with a middle aged person without being condescending. They even..........
Subscriber from SEATTLE, WA wrote on 09/11/07
Very professional in Apple culture way, but the store is extremely busy so they are..........
Subscriber from SEATTLE, WA wrote on 07/02/07
Totally professional........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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