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Monday, November 23, 2009
Puget Sound Consumers' CHECKBOOK > Furniture Stores
IKEA
600 SW 43rd St
Renton, WA
Phone: 425-656-2980
See how IKEA scored based on 408 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about IKEA?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 408 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SEATTLE, WA wrote on 09/10/09
It helped us to identify what we wanted on their web site first........
Subscriber from VASHON, WA wrote on 08/11/09
There aren't a lot of staff on the salesfloor, so if you need help, you'll..........
Subscriber from SAMMAMISH, WA wrote on 07/25/09
Everything needed assembly but the instructions were easy to understand - 99% picture - and..........
Subscriber from NEWCASTLE, WA wrote on 11/13/07
IKEA has a great store concept and its fun to shop there. However, beware the..........
Subscriber from ENGLEWOOD, CO wrote on 09/13/07
great experience and selection.......
Subscriber from SEATTLE, WA wrote on 09/11/07
The quality of items varies tremendously. Recently, we have had several pieces fall apart completely..........
Subscriber from SEATTLE, WA wrote on 10/05/06
We've run into frequent problems with their inventory management. But for high style on a..........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.









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