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Sunday, November 22, 2009
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Puget Sound Consumers' CHECKBOOK > Hardware Stores > Home Depot
 
Puget Sound Consumers' CHECKBOOK > Hardware Stores
Home Depot
11616 Aurora Ave N
Seattle, WA
Phone: 206-361-9600

See how Home Depot scored based on 630 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Home Depot?
Firm Specific Info
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Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 630 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
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Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SEATTLE, WA wrote on 08/28/09
Checkout lines usually take some time so if you are in a hurry, you need..........
Subscriber from SEATTLE, WA wrote on 08/24/09
The staff's knowledge is hit or miss. And during busy times, you can't find anyone..........
Subscriber from SEATTLE, WA wrote on 08/06/09
Sometimes it can take a while to find anybody to help, let alone an expert,..........
Subscriber from SEATTLE, WA wrote on 07/15/09
Cheapest prices, worst service and no guarantee you'll find what you need even if they..........
Subscriber from SEATTLE, WA wrote on 08/25/08
Difficult to get information........
Subscriber from SEATTLE, WA wrote on 08/20/08
Understaffed, like most megastores. Rental equipment was shoddy. Biggest selection in town........
Subscriber from SEATTLE, WA wrote on 07/15/08
TOO OVERWHELMING........
Subscriber from SEATTLE, WA wrote on 09/26/07
I both dislike and resent the dual language signs that permeate the store. I have..........
Subscriber from SEATTLE, WA wrote on 09/12/07
Hard to find employees to assist you. Often employees have limited knowledge of products. Too..........
Subscriber from SEATTLE, WA wrote on 09/11/07
Above and beyond the call of duty! So good I called corporate to praise two..........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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