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Monday, November 23, 2009
Puget Sound Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
Pacific Air Systems
12811 Pacific Hwy SW
Lakewood, WA
Phone: 253-581-5272
See how Pacific Air Systems scored based on 169 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Pacific Air Systems?
Firm Specific Info
Areas Pacific Air Systems Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Pacific Air Systems Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 169 ratings
What percent of customers rated Pacific Air Systems "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Pacific Air Systems "superior" for "doing work properly"?
What percent of customers rated Pacific Air Systems "superior" for "starting and completing work promptly"?
What percent of customers rated Pacific Air Systems "superior" for "letting you know cost early"?
What percent of customers rated Pacific Air Systems "superior" for "advice on service options and costs"?
What percent of customers rated Pacific Air Systems "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is Pacific Air Systems a member of the Better Business Bureau?
Pacific Air Systems's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from LAKEWOOD, WA wrote on 10/17/09
One reason I quit using this service was the hard sell approach. Trying to replace..........
Subscriber from PUYALLUP, WA wrote on 07/15/09
Pacific Air is the best--especially their technician Will Davis!.......
Subscriber from KENT, WA wrote on 07/08/09
Design of installation of heat pump forced air system was changed without consultation during install..........
Subscriber from FEDERAL WAY, WA wrote on 06/22/09
Pacific Air's service and maintenance on our heating and central air has been outstanding for..........
Subscriber from UNIVERSITY PLACE, WA wrote on 03/19/07
Highly customer oriented with an excellent in-house follow up system of quality control........
Subscriber from TACOMA, WA wrote on 10/10/06
At minimum, I use Pacific Air annually for care and maintenance of my systems as..........
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.









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