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Tuesday, November 24, 2009
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Puget Sound Consumers' CHECKBOOK > Air Conditioning & Heating Contractors > Highlander Heating & Cooling
 
Puget Sound Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
Highlander Heating & Cooling
16541 Redmond Way #218-C
Redmond, WA
Phone: 425-868-2971

See how Highlander Heating & Cooling scored based on 174 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Highlander Heating & Cooling?
Firm Specific Info
Areas Highlander Heating & Cooling Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Highlander Heating & Cooling Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 174 ratings
What percent of customers rated Highlander Heating & Cooling "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Highlander Heating & Cooling "superior" for "doing work properly"?
What percent of customers rated Highlander Heating & Cooling "superior" for "starting and completing work promptly"?
What percent of customers rated Highlander Heating & Cooling "superior" for "letting you know cost early"?
What percent of customers rated Highlander Heating & Cooling "superior" for "advice on service options and costs"?
What percent of customers rated Highlander Heating & Cooling "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is Highlander Heating & Cooling a member of the Better Business Bureau?
Highlander Heating & Cooling's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BELLEVUE, WA wrote on 10/30/09
Highlander came to our house to service our furnace and air conditioner this past spring...........
Subscriber from KIRKLAND, WA wrote on 10/06/09
Prompt, outstanding service, reasonable cost. Close thorough inspection revealed necessary repair. I will recommend that..........
Subscriber from MERCER ISLAND, WA wrote on 10/05/09
I cannot say enough about the great service I received from Tom. He was thorough..........
Subscriber from BELLEVUE, WA wrote on 09/15/09
Two months after routine servicing by HIghlander Heating & Cooling of our 3 year old..........
Subscriber from REDMOND, WA wrote on 09/09/09
Maintenance service handled nicely........
Subscriber from KIRKLAND, WA wrote on 08/05/09
Highlander was well and away the most direct and honest of all the quotes I..........
Subscriber from BELLEVUE, WA wrote on 07/29/09
Excellent diagnosis of a previously faulty installation of heating system. Advised to recontact original installer..........
Subscriber from BELLEVUE, WA wrote on 07/15/09
I selected this company on the basis of Checkbook recommendation, and am very happy with..........
Subscriber from KENMORE, WA wrote on 07/11/09
Very knowledgeable; They were my second call after I called another company that charged me..........
Subscriber from REDMOND, WA wrote on 07/01/09
Top quality.......
See more comments at Puget Sound Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.








 
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