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Brown's Plumbing & Pumps received 26 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 191,000 Seattle (Puget Sound) area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local plumber.

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1717 Grove St
Marysville, WA
Phone: 360-659-1002
"One of the best things about CHECKBOOK is how thorough its ratings are. At least 10 people must rate a company before it's included in a survey. Staff members go undercover to get actual pricing information."
"One of the best sources of information for consumers is Puget Sound Consumers' Checkbook magazine. It offers ratings and advice so consumers can get the area's best prices and services."
"Even businesses that don't fare well in the ratings have grudging respect for [CHECKBOOK]’s attention to detail."
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Plumbers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Plumbers.
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Subscriber from BRIER, WA wrote about a local plumber:
Pete saved me time and money, by telling me how to test to see if..........
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Subscriber from WOODINVILLE, WA wrote about a local plumber:
He did a great job. Fast, efficient, friendly and very helpful. Highly recommend!!!.......
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Subscriber from SEATTLE, WA wrote about a local plumber:
Sink in only bathroom was plugged. Plumber came out Friday afternoon, and could not unplug..........
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Subscriber from GIG HARBOR, WA wrote about a local plumber:
Great job. Maybe a bit expensive.......
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Subscriber from SEATTLE, WA wrote about a local plumber:
Superior service. Pete knows what was wrong with the plumbing and knows how to fix..........
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Subscriber from SEATTLE, WA wrote about a local plumber:
Pete arrive at the property within 1/2 hour. He knew exactly what the problem was,..........
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Subscriber from KENT, WA wrote about a local plumber:
Even during a busy time -- frozen pipes repair from recent deep freeze -- Greg..........
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Subscriber from BOTHELL, WA wrote about a local plumber:
Steve Wallner made an excellent estimate. His team arrived on time! They performed the work,..........
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Subscriber from KENT, WA wrote about a local plumber:
They have not yet given me a service call but, they would be the first..........
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Subscriber from SEATTLE, WA wrote about a local plumber:
Had broken pipe under toilet. They fixed the pipe and installed a new toilet that..........
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Subscriber from BOTHELL, WA wrote about a local plumber:
Neat, professional and fixed problems the first time,.......
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Subscriber from BREMERTON, WA wrote about a local plumber:
Good outfit.......
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