With ATMs, online banking, and other options, getting great customer service from a bank might not seem as important as it once was. But you'd still like to be able to get solid advice and assistance when you need it. Our surveys of consumers reveal that a number of area banks give superior service. With others, an ATM may be as close as you ever want to get to a bank employee.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

Back to Twin Cities Consumers' CHECKBOOK Table of Contents.

Sample Subscriber Comments/Reviews About Banks

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Banks.

• Subscriber from EDEN PRAIRIE, MN wrote Another Bank: very limited atm locations........
• Subscriber from MONTICELLO, MN wrote Another Bank: after promising no sercice charges for seniors, after ten years of participation with this bank,..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: all you could ask for from a credit union bank! i only wish there were..........
• Subscriber from MOUNDS VIEW, MN wrote Another Bank: New customers; treated very well; all questions answered; and follow-up questions immediately tended to. No..........
• Subscriber from SAINT PAUL, MN wrote Another Bank: I have been disappointed in the US Bank policies regarding service charges on savings accounts,..........
• Subscriber from ST PAUL, MN wrote Another Bank: They are the only institution I deal withg that actually has real people answering the..........
• Subscriber from ARDEN HILLS, MN wrote Another Bank: I do 99% of my banking online & teller machine. But the other 1% where..........
• Subscriber from EDINA, MN wrote Another Bank: I've never had a problem with them........
• Subscriber from SHAKOPEE, MN wrote Another Bank: TFC branch in Cub Foods Shakopee has done their best to make us feel like..........
• Subscriber from SAINT PAUL, MN wrote Another Bank: Recently opened an account there; not much experience as yet........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Standard bank.......
• Subscriber from EAGAN, MN wrote Another Bank: I like having all my banking business in one place. There couldn't be a better..........
• Subscriber from LAKEVILLE, MN wrote Another Bank: In person and telephone customer service is excellent. Rate are generally above average to very..........
• Subscriber from MAPLE GROVE, MN wrote Another Bank: you can get higher interest rates at other banks........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: We have struggled to get any help when we want to do anything out of..........
• Subscriber from MINNETONKA, MN wrote Another Bank: Very Accomodating.......
• Subscriber from ROBBINSDALE, MN wrote Another Bank: Convenient but a bit too large. Wish a locally owned bank were closer to our..........
• Subscriber from MAPLE GROVE, MN wrote Another Bank: Very pleased with the level of servie and support from their personel banking staff.......
• Subscriber from EDINA, MN wrote Another Bank: Just opened a small business account there - seems good so far........
• Subscriber from MAPLE GROVE, MN wrote Another Bank: The new name for this credit union is TruStone Credit Union........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Wings is the best. I have been a member since 1988 and won't change for..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Really restrictive check cashing policies on check written on their accounts. It is next to..........
• Subscriber from EAGAN, MN wrote Another Bank: I cannot wait to drop this bank- I have had rude CSRs- uneducated CSRs... they..........
• Subscriber from COON RAPIDS, MN wrote Another Bank: For banking and loans, I highly recommend this credit union........
• Subscriber from MENDOTA HTS, MN wrote Another Bank: Not the best bank in town.......
• Subscriber from WAYZATA, MN wrote Another Bank: been with them for years, dependable.......
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Keep changing people and it seems that most of them don't really understand whats what...........
• Subscriber from BROOKLYN CENTER, MN wrote Another Bank: Knowledge of staff seems to be an issue depending on which area the branck is..........
• Subscriber from MAPLE GROVE, MN wrote Another Bank: Tellers can be a bit too freindly sometimes. It feels like they are doing their..........
• Subscriber from COLUMBIA HEIGHTS, MN wrote Another Bank: We have gotten great service and good rates through them. They hold our mortgage, a..........
• Subscriber from MINNETONKA, MN wrote Another Bank: I opened a checking account at Wells Fargo recently and was very impressed with the..........
• Subscriber from MENDOTA HTS, MN wrote Another Bank: an ok bank.......
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Friendly neighborhood bank with virtually no waiting........
• Subscriber from EDINA, MN wrote Another Bank: Computerized system is very difficult to navigate and correct for staff and customers.......
• Subscriber from BROOKLYN PARK, MN wrote Another Bank: Repeatedly have given very poor service and refuse to do anything aobut it. We have..........
• Subscriber from SAINT PAUL, MN wrote Another Bank: Tellers not always seem interested, prompt or pleasant........
• Subscriber from COTTAGE GROVE, MN wrote Another Bank: Excellent bank! Friendly employees and great accuracy........
• Subscriber from SAINT PAUL, MN wrote Another Bank: I've used them for almost 20 years, great value for the money. The banker I..........
• Subscriber from SAINT PAUL, MN wrote Another Bank: Loan department is either uninformed or poorly trained. Have had numerous problems due to oversights..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Staff are generally very helpful, but I had a horrible experience with one in trying..........
• Subscriber from COLUMBIA HTS, MN wrote Another Bank: First time in Bank and asked for service and did my business and left within..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: The entire staff at the bank I use is Samalia staffed, and I have a..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: Have had trouble with more complicated investments. Seems to have a lot of turn over..........
• Subscriber from BLAINE, MN wrote Another Bank: GREAT Bank...Very nice people!!!.......
• Subscriber from WEST SAINT PAUL, MN wrote Another Bank: The length of time it has been taking to use the drive thru on Robert..........
• Subscriber from ST. PAUL, MN wrote Another Bank: TCF has gone the way of all the commercial institutions...call center reps who can't help..........
• Subscriber from FRIDLEY, MN wrote Another Bank: They are never open at any time that normal working people can go there. I..........
• Subscriber from MINNEAPOLIS, MN wrote Another Bank: The only complaint I have is that they had to--because of the economy,which is clearly..........
• Subscriber from WELCH, MN wrote Another Bank: I loved dealing with a smaller bank - they know me and appreciate me as..........
• Subscriber from ST PAUL,, MN wrote Another Bank: recently forgot bank card at atm-machine swallowed card-bank branch did not inform me they had..........