How Banks Rate for Customer Service

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Subscribe to Twin Cities Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on 34 local banks.

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Award winning articles and ratings reports compiled from more than 134,000 Twin Cities area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
Thousands of hours of undercover price shopping.
Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
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"It's difficult to imagine a better investment of $10 than the Spring/Summer 2011 issue of Twin Cities' Consumers' CHECKBOOK."

"If you like charts and analysis, plus buying tips and advice — think local version of Consumer Reports magazine — CHECKBOOK is for you."

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Checkbook is very useful, and I have no complaints on that score. I saved $100 from it yesterday, in fact.

A Consumers' CHECKBOOK Subscriber

Thanks for your outstanding service to our Twin Cities community.

A Consumers' CHECKBOOK Subscriber

Love Checkbook because all the hard research work is done! It saves so much time!

A Consumers' CHECKBOOK Subscriber

Consumer Checkbook provides a rating for both price and quality of work for many plumbing, electrical, and computer repair companies in our area. I use it every month or so. As valuable to me as Angie's List.

A Consumers' CHECKBOOK Subscriber

Great place to turn to when in need of just about everything.

A Consumers' CHECKBOOK Subscriber

Reliable and helpful, that's what you are!

A Consumers' CHECKBOOK Subscriber

I went to this place after seeing it's good rating in Consumer's Checkbook. They did an excellent job.

A Consumers' CHECKBOOK Subscriber

Thanks to Consumers Checkbook, i saved over $1000 on this tree and stump removal job.

A Consumers' CHECKBOOK Subscriber

I used checkbook magazine when deciding to switch to this veterinarian and I am so glad I did.

A Consumers' CHECKBOOK Subscriber

Great coverage!

A Consumers' CHECKBOOK Subscriber

	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Affinity Plus Federal Credit Union	114 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
2.	American Bank	23 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
3.	Anchor Bank	83 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
4.	Anoka Hennepin Credit Union	21 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
5.	Associated Bank	65 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
6.	BankCherokee	12 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
7.	Bremer Bank	74 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
8.	Central Bank	21 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
9.	Citizens Independent Bank	19 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
10.	City & County Credit Union	43 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
11.	City-County Federal Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
12.	Endura Financial Federal Credit Union	13 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
13.	First Community Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
14.	First Minnesota Bank		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
15.	First Minnetonka City Bank	16 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
16.	First State Bank of Rosemount		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
17.	Highland Bank	20 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
18.	Hiway Federal Credit Union	43 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
19.	Klein Bank	32 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
20.	Lake Elmo Bank	24 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
21.	M & I Bank	67 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
22.	MidCountry Bank		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
23.	North Star Bank	19 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
24.	Novation Credit Union	10 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
25.	Park Midway Bank	11 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
26.	Postal Credit Union	34 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
27.	Premier Banks	29 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
28.	Richfield Bloomington Credit Union	14 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
29.	Security State Bank of Marine		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
30.	SPIRE Federal Credit Union	67 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
31.	TCF Bank	372 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
32.	TopLine Federal Credit Union	20 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
33.	TruStone Financial Federal Credit Union	58 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
34.	Twin City Co-ops Federal Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
35.	United Educators Credit Union	12 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
36.	US Bank	583 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
37.	US Federal Credit Union	69 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
38.	USAA Federal Savings Bank	10 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
39.	Wells Fargo	889 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
40.	Western Bank	11 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.
41.	Wings Financial Federal Credit Union	52 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 34 local banks. Subscribe now for ratings, articles and more.

Sample Subscriber Comments & Reviews for Banks in the Twin Cities Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from ANOKA, MN wrote about a local bank: They will work with you but not as friendly as Wells Fargo.......

Subscriber from MINNEAPOLIS, MN wrote about a local bank: Friendly neighborhood bank with virtually no waiting........
Subscriber from MINNEAPOLIS, MN wrote about a local bank: Outstanding service!.......

Subscriber from MINNEAPOLIS, MN wrote about a local bank: Great place for all banking........

Subscriber from SAINT PAUL, MN wrote about a local bank: They are the only institution I deal withg that actually has real people answering the..........

Subscriber from SAINT PAUL, MN wrote about a local bank: Their focus on customer service can be too over the top. I dont need a..........

Subscriber from MINNEAPOLIS, MN wrote about a local bank: I have banked here since 1977. I love the quality of service and friendliness of..........

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