How Banks Rate for Customer Service

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Monday, November 23, 2009

Who Rates Best (& Worst) in the Twin Cities Area? Now You'll Know.

Bank Service Quality

	With ATMs, online banking, and other options, getting great customer service from a bank might not seem as important as it once was. But you'd still like to be able to get solid advice and assistance when you need it. Our surveys of consumers reveal that a number of area banks give superior service. With others, an ATM may be as close as you ever want to get to a bank employee. From Twin Cities Consumers' CHECKBOOK Magazine
	Read our article and findings (available exclusively to CHECKBOOK subscribers)	Back to Twin Cities Consumers' CHECKBOOK Table of Contents.


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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.		1311 ratings	Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
2.	Americana Community Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
3.	Anoka County Federal Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
4.	Associated Health Care CU		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
5.	Bank West		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
6.	Community Bank Plymouth		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
7.	First Advantage Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
8.	First National Bank-the Lakes		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
9.	First State Bank & Trust		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
10.	Heartland Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
11.	High Grove Community Fed CU		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
12.	Liberty State Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
13.	Merchant Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
14.	Prior Lake State Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
15.	Provincial Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
16.	Source One Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
17.	Star Choice Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
18.	Think Federal Credit Union		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.
19.	University National Bank		Twin Cities Consumers' CHECKBOOK has ratings of 47 local banks. Subscribe now for ratings, articles and more.

Subscriber Comments/Reviews

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Subscriber from COLUMBIA HEIGHTS, MN wrote about AFFINITY PLUS FEDERAL CREDIT UNION, , on 11/15/09: We have gotten great service and good rates through them. They hold our mortgage, a..........

Subscriber from COLUMBIA HEIGHTS, MN wrote about CITY-COUNTY FEDERAL CREDIT UNION, , on 11/15/09: I would use a credit union over a bank any day. They may not offer..........

Subscriber from BROOKLYN PARK, MN wrote about ANOKA HENNEPIN CREDIT UNION, , on 11/15/09: We've banked with AHCU for nearly 10 years. They have very easy to use access,..........

Subscriber from SHAKOPEE, MN wrote about TCF BANK, , on 10/19/09: TFC branch in Cub Foods Shakopee has done their best to make us feel like..........

Subscriber from COON RAPIDS, MN wrote about WELLS FARGO BANK, , on 09/16/09: This rating is based on the Riverdale Coon Rapids location........

Subscriber from SAINT PAUL, MN wrote about WESTERN BANK, , on 09/16/09: Loan department is either uninformed or poorly trained. Have had numerous problems due to oversights..........

Subscriber from MAPLE GROVE, MN wrote about TEACHER FEDERAL CREDIT UNION, , on 09/14/09: The new name for this credit union is TruStone Credit Union........

Subscriber from COON RAPIDS, MN wrote about ANOKA HENNEPIN CREDIT UNION, , on 09/09/09: I have had excellent service from AH Credit Union for many years........

Subscriber from MINNEAPOLIS, MN wrote about WELLS FARGO BANK, , on 09/08/09: Keep changing people and it seems that most of them don't really understand whats what...........

Subscriber from CRYSTAL, MN wrote about HIWAY FEDERAL CREDIT UNION, , on 09/01/09: I've been a member for two decades - a very happy customer!.......

Subscriber from COTTAGE GROVE, MN wrote about TCF BANK, , on 08/24/09: Excellent bank........

Subscriber from COTTAGE GROVE, MN wrote about US BANK, , on 08/24/09: Excellent bank! Friendly employees and great accuracy........

Subscriber from MINNEAPOLIS, MN wrote about WINGS FINANCIAL FEDERAL CREDIT UNION, , on 08/13/09: Very restrictive online transfer policies compared with ALL other institutions. Best interest rates in the..........

Subscriber from SHOREVIEW, MN wrote about TWIN CITY CO-OPS FEDERAL CREDIT UNION, , on 08/05/09: This credit union (now called Spire Bank) has gone above and beyond for us in..........

Subscriber from MAPLE GROVE, MN wrote about WELLS FARGO BANK, , on 08/05/09: Tellers can be a bit too freindly sometimes. It feels like they are doing their..........

Subscriber from COON RAPIDS, MN wrote about TCF BANK, , on 08/04/09: Very convenient hours and locations, but the tellers often make me feel like I'm inconveniencing..........

Subscriber from WHITE BEAR LAKE, MN wrote about WELLS FARGO BANK, , on 08/04/09: Wells Fargo seems focused on generating fees. In the past five years all of the..........

Subscriber from MINNEAPOLIS, MN wrote about US BANK, , on 08/04/09: Standard bank.......

Subscriber from COON RAPIDS, MN wrote about AFFINITY PLUS FEDERAL CREDIT UNION, , on 08/04/09: For banking and loans, I highly recommend this credit union........

Subscriber from WHITE BEAR LAKE, MN wrote about AFFINITY PLUS FEDERAL CREDIT UNION, , on 08/04/09: The folks at Affinity seem very dedicated to solving any problem that comes up. They..........

Subscriber from MINNEAPOLIS, MN wrote about WELLS FARGO BANK, , on 07/29/09: The entire staff at the bank I use is Samalia staffed, and I have a..........

Subscriber from ROSEMOUNT, MN wrote about US BANK, , on 07/29/09: Auto lease question bungled by call center, escalated for written response which totally didn't understand..........

Subscriber from CIRCLE PINES, MN wrote about ANOKA HENNEPIN CREDIT UNION, , on 07/29/09: This credit union has gone steadily downhill since the merger of the Anoka and Hennepin..........

Subscriber from MINNEAPOLIS, MN wrote about TWIN CITY CO-OPS FEDERAL CREDIT UNION, , on 07/28/09: Name has changed to Spire.......

Subscriber from MINNEAPOLIS, MN wrote about US BANK, , on 07/28/09: I have the feeling that there is a lack of interest in spending time on..........

See more comments at Twin Cities Consumers' CHECKBOOK.

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