 |
 |
 |
|
| · |
A & A Appliance Service, Woodbridge, VA |
| · |
A & E Factory Service, |
| · |
A A Bill's Appliance, Fairfax, VA |
| · |
A A Dependable Appliance Service, Clinton, MD |
| · |
A Nova Appliance, Fairfax, VA |
| · |
A Weinstein Service, Burtonsville, MD |
| · |
A-1 Appliance Repair, Upper Marlboro, MD |
| · |
Air Express Appliance Repair, Springfield, VA |
| · |
Alco Appliance, Beltsville, MD |
| · |
Alexandria Appliance Services, Alexandria, VA |
| · |
All Brands, Alexandria, VA |
| · |
All-American Appliance Service, Stafford, VA |
| · |
Apache Appliance, Silver Spring, MD |
| · |
Appliance Service Depot, Springfield, VA |
| · |
Appliance Services, Manassas Park, VA |
| · |
Arva Appliance Service, Alexandria, VA |
| · |
ASAP Appliance Service, Woodbridge, VA |
| · |
AVS, Falls Church, VA |
| · |
Baker's Appliance Heating & Air Conditioning, Woodbridge, VA |
| · |
Belair Appliance Repair, Crofton, MD |
| · |
Best Buy, |
| · |
Bettar Appliance Service/Appliance Master, Kensington, MD |
| · |
Betty's Maytag, Springfield, VA |
| · |
Bowden's Appliance & Refrigeration, Alexandria, VA |
| · |
Bray & Scarff, Alexandria, VA |
|
many more...... |
 |
|
 |
|
 |
|
|
|
|
All locations combined
Phone: 800-469-4663
See how Sears scored based on 1470 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
|
Does firm get CHECKBOOK's top rating for quality?  |
 |
|
|
|
|
 |
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
Does firm get CHECKBOOK's top rating for price? |
|
|
|
|
|
|
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
|
| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
1470 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Sears "superior" for "doing work properly"? |
| What percent of customers rated Sears "superior" for "starting and completing work promptly"? |
| What percent of customers rated Sears "superior" for "letting you know cost early"? |
| What percent of customers rated Sears "superior" for "advice on service options and costs"? |
| What percent of customers rated Sears "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
|
-
Subscriber from SPRINGFIELD, VA wrote on 11/09/09
- Repairman was quick to suppose a greater and more expensive problem with my washing machine...........
|
-
Subscriber from CHANTILLY, VA wrote on 09/27/09
- Didn't have right part although I gave part number when I called. Adapted part he..........
|
-
Subscriber from BOWIE, MD wrote on 09/20/09
- Sears does not really do appliance repair. Really, what Sears does is parts replacement........
|
-
Subscriber from TAKOMA PARK, MD wrote on 09/16/09
- Washer needed a part; it took several days for them to set up a time..........
|
-
Subscriber from POTOMAC, MD wrote on 09/15/09
- Did not know what was wrong or how to fix the problem.......
|
-
Subscriber from BETHESDA, MD wrote on 09/09/09
- They came to fix refrigirator. They fixed the problem, but created another one. The ice-maker..........
|
-
Subscriber from ALEXANDRIA, VA wrote on 09/08/09
- Sears did not show up when they were scheduled for 2 preventive maintenance appointments. They..........
|
-
Subscriber from GLENN DALE, MD wrote on 08/21/09
- Sears service for appliances under their extended maintenance program is very poor. Appointments are always..........
|
-
Subscriber from COLUMBIA, MD wrote on 08/18/09
- Wasted my money.......
|
-
Subscriber from TAKOMA PARK, MD wrote on 08/12/09
- Have maintenance contract for all kitchen appliances with Sears. Have been pleased overall........
|
- See more comments at Washington Consumers' CHECKBOOK.
|
|
|
|
|
