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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > General Electric
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
General Electric
All locations combined
Phone: 800-432-2737

See how General Electric scored based on 385 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about General Electric?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 385 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated General Electric "superior" for "doing work properly"?
What percent of customers rated General Electric "superior" for "starting and completing work promptly"?
What percent of customers rated General Electric "superior" for "letting you know cost early"?
What percent of customers rated General Electric "superior" for "advice on service options and costs"?
What percent of customers rated General Electric "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WASHINGTON, DC wrote on 09/18/09
Called other companies and was given estimates that were over the top in cost...$800+. GE..........
Subscriber from GAITHERSBURG, MD wrote on 09/11/09
I bought an Amana fridge/freezer at Appliance Land a few years ago. The sales associate..........
Subscriber from GAINESVILLE, VA wrote on 08/09/09
Expensive........
Subscriber from CHEVY CHASE, MD wrote on 08/05/09
Information that I had provided when I set up the appointment made the diagnosis of..........
Subscriber from BETHESDA, MD wrote on 07/29/09
Seemed expensive........
Subscriber from LEESBURG, VA wrote on 07/28/09
I was very upset with my experience with General Electric. I called because my dryer..........
Subscriber from WASHINGTON, DC wrote on 07/28/09
Good work but expensive........
Subscriber from ARLINGTON, VA wrote on 07/27/09
GE Appliances refuses to honor the Service Protection Plan I received with my Condo purchased..........
Subscriber from WASHINGTON, DC wrote on 07/27/09
We learned that when you call GE for a repair to an appliance under waranty..........
Subscriber from BETHESDA, MD wrote on 07/21/09
I would never buy another GE appliance. I called the technician to repair one thing...........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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