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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > Sterling Appliance
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
Sterling Appliance
21800 Towncenter Plz #257
Sterling, VA
Phone: 703-450-5453

See how Sterling Appliance scored based on 85 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Sterling Appliance?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 85 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Sterling Appliance "superior" for "doing work properly"?
What percent of customers rated Sterling Appliance "superior" for "starting and completing work promptly"?
What percent of customers rated Sterling Appliance "superior" for "letting you know cost early"?
What percent of customers rated Sterling Appliance "superior" for "advice on service options and costs"?
What percent of customers rated Sterling Appliance "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from HERNDON, VA wrote on 04/14/09
The technician's advice was clearly inconsistent with the known facts, even to a non-technical person...........
Subscriber from LANSDOWNE, VA wrote on 10/17/08
Mohammed re-installed the parts that another repairman from another commpany did which was incorrect. Although..........
Subscriber from STERLING, VA wrote on 10/13/08
Used Sterling Appliance for several issues past 14 years. Always prompt with accurate estimate and..........
Subscriber from RESTON, VA wrote on 09/12/08
Our 25+year old Maytag washer stopped draining. We called Sterling Appliance because several years ago..........
Subscriber from HERNDON, VA wrote on 09/12/08
Excellent.......
Subscriber from STERLING, VA wrote on 09/11/07
The motor that runs the timer on my dryer failed. A new one had to..........
Subscriber from STERLING, VA wrote on 08/22/07
They even told me when I did not need to buy new unit -- what..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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