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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > A & A Appliance Service
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
A & A Appliance Service
973 Highams Ct
Woodbridge, VA
Phone: 703-690-1000

See how A & A Appliance Service scored based on 42 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about A & A Appliance Service?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 42 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated A & A Appliance Service "superior" for "doing work properly"?
What percent of customers rated A & A Appliance Service "superior" for "starting and completing work promptly"?
What percent of customers rated A & A Appliance Service "superior" for "letting you know cost early"?
What percent of customers rated A & A Appliance Service "superior" for "advice on service options and costs"?
What percent of customers rated A & A Appliance Service "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GREAT FALLS, VA wrote on 08/26/09
Did it wrong twice, refused to believe that they didn't complete the service correctly, and..........
Subscriber from STERLING, VA wrote on 06/23/09
Horrible company, horrible service. My advice to all is AVOID, AVOID, AVOID A&E at all..........
Subscriber from ALEXANDRIA, VA wrote on 12/15/08
The comment below that AA is the only authorized service provider for Northern Virginia is..........
Subscriber from GREAT FALLS, VA wrote on 09/11/08
Didn't do the job as requested, didn't finish the job, overbilled for work done........
Subscriber from WASHINGTON, DC wrote on 05/15/08
Awful. Simply awful. We needed warranty work done on our dishwasher, and not only did..........
Subscriber from ALEXANDRIA, VA wrote on 04/24/08
This company is dreadful in every possible way. They scheduled an appointment and said that..........
Subscriber from WASHINGTON, DC wrote on 02/04/08
I have used AA Appliance repair for about 8 years for MANY repairs in several..........
Subscriber from WASHINGTON, DC wrote on 09/18/07
Repair seemed to work, but he did not have equipment adequate for testing the performance..........
Subscriber from ARLINGTON, VA wrote on 12/16/06
Strangest experience I have ever had with a repair person. Clearly had absolutely no knowledge..........
Subscriber from WASHINGTON, DC wrote on 10/14/06
AA Inc. has a contract with Fisher Paykel to do warranty repairs. Our FP dishwasher..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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