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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > Bray & Scarff
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
Bray & Scarff
8486 Tyco Rd #D
Falls Church, VA
Phone: 703-291-4636

See how Bray & Scarff scored based on 217 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Bray & Scarff?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 217 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Bray & Scarff "superior" for "doing work properly"?
What percent of customers rated Bray & Scarff "superior" for "starting and completing work promptly"?
What percent of customers rated Bray & Scarff "superior" for "letting you know cost early"?
What percent of customers rated Bray & Scarff "superior" for "advice on service options and costs"?
What percent of customers rated Bray & Scarff "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WASHINGTON, DC wrote on 09/15/09
Installers were totally unfamiliar with the two products being installed. It took months to be..........
Subscriber from CHEVY CHASE, MD wrote on 09/09/09
Can't rate the cost and options because the repair was under an extended warranty. Pleasantness..........
Subscriber from BETHESDA, MD wrote on 08/20/09
sent a guy who didn't do anything but listen and mess with the timer on..........
Subscriber from WASHINGTON, DC wrote on 08/19/09
We had significant difficulty getting Bra and Scarff to do warranty service. First, they objected,..........
Subscriber from POTOMAC, MD wrote on 07/30/09
Rude, unreliable and incompetent. Never did fix the dishwasher door........
Subscriber from CENTREVILLE, VA wrote on 07/07/09
I thought the repair (replacing a malfunctioning burner on a cooktop) was very expensive. They..........
Subscriber from WASHINGTON, DC wrote on 06/27/09
Could never remember my name & address. Cavalier about keeping the appointment. Misdiagnosed problem three..........
Subscriber from BETHESDA, MD wrote on 06/23/09
They don't stock many parts and rely on most things to be shipped from distributors...........
Subscriber from RESTON, VA wrote on 03/01/09
in warranty washer repair took six (6) service appointments...some were canceled because 2 technicians were..........
Subscriber from WASHINGTON, DC wrote on 09/11/08
don't recommend. it takes a long time to schedule appointments........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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