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Saturday, November 21, 2009
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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > AVS
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
AVS
7237 Lee Hwy
Falls Church, VA
Phone: 703-893-8847

See how AVS scored based on 36 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about AVS?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 36 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated AVS "superior" for "doing work properly"?
What percent of customers rated AVS "superior" for "starting and completing work promptly"?
What percent of customers rated AVS "superior" for "letting you know cost early"?
What percent of customers rated AVS "superior" for "advice on service options and costs"?
What percent of customers rated AVS "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from RESTON, VA wrote on 09/12/08
Arrogant, sarcastic service man, insisted machine should be repaired. Once repair was completed, laughed and..........
Subscriber from ASHBURN, VA wrote on 07/25/08
Was scheduled for a 9-12 window, then was called at 11:30 and told it would..........
Subscriber from CENTREVILLE, VA wrote on 05/24/08
Came promptly when scheduled. No extra charge for out of hours service. Diagnosed problem correctly..........
Subscriber from BETHESDA, MD wrote on 09/19/07
They came on time but stayed less than 7 minutes, never really assessed dishwasher properly...........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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