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Washington Consumers' CHECKBOOK > Major Appliance 9-1-1 > Bettar Appliance Service/Appliance Master
 
Washington Consumers' CHECKBOOK > Major Appliance 9-1-1
Bettar Appliance Service/Appliance Master
10503 Wheatley St
Kensington, MD
Phone: 301-949-2500

See how Bettar Appliance Service/Appliance Master scored based on 209 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Bettar Appliance Service/Appliance Master?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 209 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Bettar Appliance Service/Appliance Master "superior" for "doing work properly"?
What percent of customers rated Bettar Appliance Service/Appliance Master "superior" for "starting and completing work promptly"?
What percent of customers rated Bettar Appliance Service/Appliance Master "superior" for "letting you know cost early"?
What percent of customers rated Bettar Appliance Service/Appliance Master "superior" for "advice on service options and costs"?
What percent of customers rated Bettar Appliance Service/Appliance Master "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BETHESDA, MD wrote on 02/24/09
I just used Bettar from the first time, to fix our non-cooling Sub-Zero refrigerator, based..........
Subscriber from CHEVY CHASE, MD wrote on 08/25/08
They're polite, honest, competent, and quick........
Subscriber from ROCKVILLE, MD wrote on 08/17/08
My dishwasher heating coil quit working. When I called Bettar, the office staff was very..........
Subscriber from CHEVY CHASE, MD wrote on 08/15/08
We picked Bettar because of its outstanding Checkbook reviews, but we were dismayed by our..........
Subscriber from NORTH POTOMAC, MD wrote on 07/30/08
Good service but expensive.......
Subscriber from POTOMAC, MD wrote on 07/28/08
I have two houses and have used Bettar at each. I have never been disappointed..........
Subscriber from WASHINGTON, DC wrote on 07/14/08
Called to schedule appointment, provided address, and, in response to their questions, discussed parking in..........
Subscriber from ROCKVILLE, MD wrote on 09/25/07
Very experienced technician - quick diagnosis, expert installation of replacement parts........
Subscriber from WASHINGTON, DC wrote on 10/16/06
Required parking secured to come into DC........
Subscriber from BETHESDA, MD wrote on 09/26/06
They really work WITH you to get things done.......
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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