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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Auto Detailers > Details Details Details
 
Washington Consumers' CHECKBOOK > Auto Detailers
Details Details Details
15125 Frederick Rd
Rockville, MD
Phone: 301-294-3050
See how Details Details Details scored based on 204 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Details Details Details?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 204 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Details Details Details "superior" for "doing work properly"?
What percent of customers rated Details Details Details "superior" for "starting and completing work promptly"?
What percent of customers rated Details Details Details "superior" for "letting you know cost early"?
What percent of customers rated Details Details Details "superior" for "advice on service options and costs"?
What percent of customers rated Details Details Details "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GERMANTOWN, MD wrote on 08/05/09
Poorly run shop, multiple bad experiences.......
Subscriber from ARLINGTON, VA wrote on 07/07/09
I am stunned this is not the areas number 1 shop by light years. Please..........
Subscriber from GAITHERSBURG, MD wrote on 06/30/09
They lost a clip that attaches to the vent. They said they would look for..........
Subscriber from BETHESDA, MD wrote on 08/04/08
location is not great for Bethesda-ites.......
Subscriber from GAITHERSBURG, MD wrote on 06/11/08
They did a great job on a 10-year-old car, and even got out stains that..........
Subscriber from ROCKVILLE, MD wrote on 06/02/08
Owner is extremely rude, maybe crazy. After I politely mentioned that my last sevice (a..........
Subscriber from ROCKVILLE, MD wrote on 07/13/07
Pre-paid gift certificate is valid for only one year. Manager/owner will honor only one-half of..........
Subscriber from GERMANTOWN, MD wrote on 09/19/06
Had difficulties with work, but they re-did it after some complaining........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.









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