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CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 421,000 Washington DC area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- Nonprofit
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7103 Democracy Blvd
Bethesda, MD
Phone: 301-469-4228
"If you don't have a friend or a neighbor who happens to know a great doctor or contractor for every occasion, you might try Washington Consumers' CHECKBOOK magazine."
"For years, one of my most favorite consumer publications has been Washington Consumers' CHECKBOOK. It's where I always go to check on the best car-repair shops, plumbers, furniture stores, doctors, roofers, cobblers, etc. You name the field, CHECKBOOK has price and quality ratings for the companies."
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Does shop get CHECKBOOK's top rating ( ) for quality? |
... answers available |
| Does shop get CHECKBOOK's top rating () for price? |
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| Number of customer survey ratings: |
22 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
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| What percent of customers rated firm "superior" for "doing work properly"? |
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| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
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| What percent of customers rated firm "superior" for "letting you know cost early"? |
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| What percent of customers rated firm "superior" for "advice on service options and costs"? |
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| What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"? |
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| Number of complaints on file at local government consumer offices: |
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| Complaint rate: |
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| Number of complaints on file at Better Business Bureau: |
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| Complaint rate: |
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| Is firm a member of the Better Business Bureau? |
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| Firm's record with Better Business Bureau: |
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| Firm's price index score: |
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| Hourly labor rate for major mechanical repairs: |
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| Is shop AAA approved? |
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| Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician? |
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| Is shop authorized to perform emissions and safety inspections? |
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| Is shop authorized to perform emissions repairs? |
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| What makes of vehicles does shop repair? |
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Glen Echo Exxon, Bethesda, MD |
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Ourisman Honda, Bethesda, MD |
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Westbard Citgo, Bethesda, MD |
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Kenwood Sunoco, Bethesda, MD |
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Midas, Bethesda, MD |
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Wildwood Manor Exxon, Bethesda, MD |
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Chevy Chase Nissan, Bethesda, MD |
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Merchant's Tire & Auto, Bethesda, MD |
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Bethesda Import Specialist, Bethesda, MD |
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River Road Auto Haus, Bethesda, MD |
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Martens Volvo, Bethesda, MD |
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Martens Volkswagen, Bethesda, MD |
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Crawford Tire & Goodyear, Bethesda, MD |
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Ernie's Automotive Service, Bethesda, MD |
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Bethesda Texaco, Bethesda, MD |
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Kenwood Shell, Bethesda, MD |
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Chevy Chase Acura, Bethesda, MD |
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Eastham's Exxon ServiCenter, Bethesda, MD |
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Euro Motorcars, Bethesda, MD |
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Jim Coleman Toyota Scion Infiniti Cadillac, Bethesda, MD |
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many more...... |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
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