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How does Merchant's Tire & Auto Rate?
Merchant's Tire & Auto received 16 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
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Merchant's Tire & Auto
18820 Woodfield Rd
Gaithersburg, MD
Phone: 301-417-0151



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What can Consumers' CHECKBOOK tell you about Merchant's Tire & Auto?
Does shop get CHECKBOOK's top rating (CHECKBOOK's top rating) for quality? ... answers available
Does shop get CHECKBOOK's top rating (CHECKBOOK's top rating) for price? ... answers available
CHECKBOOK Ratings
Number of customer survey ratings: 16 ratings
What percent of customers rated firm "superior" for "overall performance/quality"?
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices:
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score:
Hourly labor rate for major mechanical repairs:
Additional Information
Is shop AAA approved?
Does shop claim to employ at least one ASE (National Institute of Automotive Service Excellence) certified technician?
Is shop authorized to perform emissions and safety inspections?
Is shop authorized to perform emissions repairs?
What makes of vehicles does shop repair?
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Sample Subscriber Comments & Reviews for Auto Repair Shops in the Washington DC Area
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.

Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.

  • Subscriber from FALLS CHURCH, VA wrote about a local auto repair shop: Billys has been great on the jobs that they can handle. However, they did let..........
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  • Subscriber from OAKTON, VA wrote about a local auto repair shop: I have been using ABS for 5 years (found them on Checkbook) and have been..........
  • Subscriber from SILVER SPRING, MD wrote about a local auto repair shop: Steve Hoffmaster runs an excellent shop. They do professional work at a fair price and..........
  • Subscriber from LANHAM, MD wrote about a local auto repair shop: Total Auto is a small repair shop with, I think, two certified mechanics; Bill, the..........
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  • Subscriber from LEESBURG, VA wrote about a local auto repair shop: Honest and dependable........
  • Subscriber from BROOKEVILLE, MD wrote about a local auto repair shop: Best Honda service in the state of Maryland. Work always done on time and right..........
  • Subscriber from FALLS CHURCH, VA wrote about a local auto repair shop: The best experience I have had in a long time!!.......
  • Subscriber from POOLESVILLE, MD wrote about a local auto repair shop: I have been a long time customer. Great place to deal with........
  • Subscriber from WASHINGTON GROVE, MD wrote about a local auto repair shop: expensive.......
  • Subscriber from SPRINGFIELD, VA wrote about a local auto repair shop: I have been taking my cars to CPS for several years. It is convenient, not..........
  • Subscriber from FAIRFAX STATION, VA wrote about a local auto repair shop: Wonderful Service. Very Friendly. Very Competitive rates. Feels like your neighborhood fix-it shop........
  • Subscriber from POTOMAC, MD wrote about a local auto repair shop: Motorworks has repeatedly demonstrated their integrity AND their superior repair skills in our dealings over..........