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Elden Street Service Center received 63 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
- Award winning articles and ratings reports compiled from more than 432,000 Washington DC area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
- Thousands of hours of undercover price shopping.
- Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
- In-depth research.
- No advertising.
- No ballot-box stuffing.
- Nonprofit
- Read CHECKBOOK's free advice on choosing a local auto repair shop.

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602 Elden St
Herndon, VA
Phone: 703-437-1254
"For years, one of my most favorite consumer publications has been Washington Consumers' CHECKBOOK. It's where I always go to check on the best car-repair shops, plumbers, furniture stores, doctors, roofers, cobblers, etc. You name the field, CHECKBOOK has price and quality ratings for the companies."
"If you don't have a friend or a neighbor who happens to know a great doctor or contractor for every occasion, you might try Washington Consumers' CHECKBOOK magazine."
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Does shop get CHECKBOOK's top rating ( ) for quality? |
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Does shop get CHECKBOOK's top rating ( ) for price? |
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| Number of customer survey ratings: |
63 ratings |
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Auto Scandia, Herndon, VA
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Stohlman Subaru, Herndon, VA
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Hogan & Sons Goodyear, Herndon, VA
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Baron Cameron Service Center, Herndon, VA
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Dranesville Auto Service, Herndon, VA
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Elden Street Service Center, Herndon, VA
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many more......
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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As You Can See Below, Some Auto Repair Shops Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Auto Repair Shops.
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Subscriber from ARLINGTON, VA wrote about a local auto repair shop:
Have used Hill Auto for well over a decade, and saved literally thousands over dealership..........
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Subscriber from ALEXANDRIA, VA wrote about a local auto repair shop:
Good people in the maintenance department. Good work........
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Subscriber from ALEXANDRIA, VA wrote about a local auto repair shop:
A little pricy but they do excellent work........
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Subscriber from BETHESDA, MD wrote about a local auto repair shop:
Probably saved us over $1,000 compared to the Honda dealer that just wanted to replace..........
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Subscriber from DUMFRIES, VA wrote about a local auto repair shop:
Very reliable!.......
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Subscriber from MANASSAS, VA wrote about a local auto repair shop:
I have always been impressed with the quality of work and honesty about what does..........
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Subscriber from COLLEGE PARK, MD wrote about a local auto repair shop:
A new clutch and gear shift were not quite right on the first try, but..........
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Subscriber from BROOKEVILLE, MD wrote about a local auto repair shop:
Excellent service. High quality. Alert me before problems become apparent. Proactive........
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Subscriber from SILVER SPRING, MD wrote about a local auto repair shop:
Superb routine as well as emergency service and repairs........
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Subscriber from LORTON, VA wrote about a local auto repair shop:
Glad I found this auto repair shop through the Checkbook website. Brake pads and rotors..........
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Subscriber from RIVERDALE, MD wrote about a local auto repair shop:
I told them I though there might be something wrong with the shocks. Many mechanics..........
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Subscriber from FAIRFAX, VA wrote about a local auto repair shop:
Im not a big dealer fan, but I have to be fair and give Landmark..........
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Subscriber from HERNDON, VA wrote about a local auto repair shop:
Dropped car off thinking I needed new brakes and was called a few hours later..........
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Subscriber from MC LEAN, VA wrote about a local auto repair shop:
We are driving all the way from McLean to see this guy. He is more..........
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