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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Metropolitan, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford, |
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Travelers, |
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USAA, |
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many more...... |
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See how Liberty Mutual scored based on 104 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
104 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SILVER SPRING, MD wrote on 10/15/09
- good in all aspects.......
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Subscriber from ALEXANDRIA, VA wrote on 07/20/09
- Made an uncomfortable situation manageable........
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Subscriber from GERMANTOWN, MD wrote on 08/05/08
- I have used Liberty Mutual as my automobile insurance off and on for over 30..........
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Subscriber from SILVER SPRING, MD wrote on 03/20/08
- The very pleasant representative asked first was I ok or in need of medical assistance..........
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Subscriber from CENTREVILLE, VA wrote on 09/18/07
- Been with them for years - was able to beat USAA on price. Had 3..........
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Subscriber from ROCKVILLE, MD wrote on 11/21/06
- Recently had a claim and the car is under repair, but thus far their service..........
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- See more comments at Washington Consumers' CHECKBOOK.
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