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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Liberty Mutual, |
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Metropolitan, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford, |
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Travelers, |
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USAA, |
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many more...... |
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See how Nationwide scored based on 174 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
174 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from LAUREL, MD wrote on 09/15/09
- Claim representative was not forthcoming with information that would have helped speed up the claims..........
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Subscriber from ARLINGTON, VA wrote on 09/15/09
- Excellent company to deal with regarding a claim. Not so good with paperwork........
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Subscriber from WASHINGTON, DC wrote on 08/06/09
- They handled another previous claim and I received excellent service. Don't recall if rate was..........
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Subscriber from FAIRFAX, VA wrote on 07/15/09
- Refusd to pay claim when their insured backed into my car........
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Subscriber from RESTON, VA wrote on 08/25/08
- Unfortunately, I have been hit by others several times in recent years. No hassle from..........
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Subscriber from BETHESDA, MD wrote on 08/05/08
- Very nice people to deal with. Had individuals phone numbers when we had questions and..........
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Subscriber from SILVER SPRING, MD wrote on 12/26/07
- Excellent customer service - walked me thru the procedure, as it was my first auto..........
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Subscriber from WASHINGTON, DC wrote on 09/12/07
- They were not my auto insurance company - mine was USAA. One of their policyholders..........
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Subscriber from FAIRFAX, VA wrote on 08/21/07
- Last year was a bad year. As a result of my wife passing away I..........
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Subscriber from POTOMAC, MD wrote on 08/15/07
- They would have rated higher, but I was left waiting for a claims adjuster who..........
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- See more comments at Washington Consumers' CHECKBOOK.
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