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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Liberty Mutual, |
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Metropolitan, |
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Nationwide, |
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Safeco, |
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State Farm, |
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The Hartford, |
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Travelers, |
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USAA, |
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many more...... |
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See how Progressive scored based on 75 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
75 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ALEXANDRIA, VA wrote on 08/07/09
- Progressive handled a claim for one of its clients who damaged my van. They did..........
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Subscriber from ROCKVILLE, MD wrote on 08/04/09
- This company is terrible!! One of their customers hit my car, I took it to..........
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Subscriber from ANNANDALE, VA wrote on 07/28/09
- Their concierge service in Lorton was very easy to deal with. Claims personnel were friendly..........
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Subscriber from SPRINGFIELD, VA wrote on 09/11/08
- Quick and convenient repair service, excellent information and follow-up from claims representative. Too soon to..........
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Subscriber from ALEXANDRIA, VA wrote on 06/30/08
- fast, courteous, and acceptable response.......
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Subscriber from CLIFTON, VA wrote on 08/24/07
- Progressive is very bad insurance company. They require you to take your car to their..........
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Subscriber from FALLS CHURCH, VA wrote on 04/26/07
- Very unsatisfactory service- they tried all the underhanded things to get out of paying claim..........
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Subscriber from GAITHERSBURG, MD wrote on 10/11/06
- Very unhappy with their settlement. Dropped them and switched carriers........
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Subscriber from MOUNT AIRY, MD wrote on 10/10/06
- claim appraisers lack experience in auto repair procedures........
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Subscriber from ROCKVILLE, MD wrote on 10/06/06
- I had problems of proper payment to repair car after someone scratched my car with..........
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- See more comments at Washington Consumers' CHECKBOOK.
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