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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Liberty Mutual, |
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Metropolitan, |
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Nationwide, |
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Progressive, |
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Safeco, |
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The Hartford, |
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Travelers, |
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USAA, |
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See how State Farm scored based on 828 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
828 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from TAKOMA PARK, MD wrote on 11/21/09
- Unfortunately, State Farm's rules do not cover rental cars to the extent I would like...........
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Subscriber from SILVER SPRING, MD wrote on 09/16/09
- new premium hasn't come yet.......
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Subscriber from GREAT FALLS, VA wrote on 09/09/09
- Couldn't have asked for better treatment!.......
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Subscriber from ARLINGTON, VA wrote on 09/09/09
- My past history goes back over 20 years. Overall, with favorable results........
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Subscriber from ANNANDALE, VA wrote on 09/08/09
- I have been with State Farm since 1973 and have coverage that is probably not..........
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Subscriber from ANNANDALE, VA wrote on 09/08/09
- Superb service for all 34 years that I've been driving........
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Subscriber from WASHINGTON, DC wrote on 09/08/09
- I had an accident for which I was at fault. Response was immediate, very empathetic..........
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Subscriber from WARRENTON, VA wrote on 08/27/09
- Claim was for a neighbor's vehicle, so we don't know anything about payment. Accident just..........
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Subscriber from NORTH POTOMAC, MD wrote on 08/26/09
- Agent Carol Brunetto, Bethesda Maryland is great........
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Subscriber from WASHINGTON, DC wrote on 08/26/09
- Haven't received next insurance bill so can't say........
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- See more comments at Washington Consumers' CHECKBOOK.
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