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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Liberty Mutual, |
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Metropolitan, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford, |
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USAA, |
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See how Travelers scored based on 112 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
112 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SILVER SPRING, MD wrote on 09/28/09
- In a claim settlement which required me to send the vehicle title to Travelers, have..........
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Subscriber from ROCKVILLE, MD wrote on 09/09/09
- After 20+ years of no accidents, I had a small fender-bender (had to replace the..........
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Subscriber from RESTON, VA wrote on 08/05/08
- Easy to have collision work done and very helpful.......
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Subscriber from WASHINGTON, DC wrote on 10/04/07
- After having no tickets or accidents for many years, I had a very minor at..........
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Subscriber from ALEXANDRIA, VA wrote on 09/26/07
- My wife and I have had the misfortune to experience two accidents with our 1997..........
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Subscriber from GAITHERSBURG, MD wrote on 08/26/07
- Excellent responsiveness on the recent collision damage to my auto. Took responsibility for towing car..........
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Subscriber from SILVER SPRING, MD wrote on 08/14/07
- just had superb customer service experience with a claim........
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- See more comments at Washington Consumers' CHECKBOOK.
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