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AIG, |
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Allstate, |
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Ameriprise/IDS, |
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Amica Mutual, |
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Chubb, |
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Encompass, |
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Erie, |
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Fireman's Fund/Allianz, |
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GEICO, |
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Liberty Mutual, |
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Metropolitan, |
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Nationwide, |
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Progressive, |
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Safeco, |
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State Farm, |
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The Hartford, |
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Travelers, |
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many more...... |
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See how USAA scored based on 1316 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Number of customer survey ratings: |
1316 ratings |
| What percent of customers rated firm "superior" for "simplicity of claim procedures": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "speed of claim payment"? |
| What percent of customers rated firm "superior" for "adequacy of claim payment"? |
| What percent of customers rated firm "superior" for "courtesy and helpfulness of claim representatives"? |
| What percent of customers rated firm "superior" for "not unreasonably raising premium as a result of claim(s)": |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably raising premium as a result of claim(s)"? |
| What percent of customers rated firm "adequate" or "superior" for "not unreasonably cutting coverage as a result of claim(s)"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ROCKVILLE, MD wrote on 11/22/09
- No rate increase. Car was repaired correctly and in a timely manner........
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Subscriber from CENTREVILLE, VA wrote on 11/10/09
- They are pleasant, knowledgeable to deal with. The best.......
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Subscriber from SPRINGFIELD, VA wrote on 09/27/09
- Excellent service........
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Subscriber from ARLINGTON, VA wrote on 09/22/09
- Two claims this year and difficulty with each claim. Each claim took part time job..........
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Subscriber from RESTON, VA wrote on 09/19/09
- They're the best!.......
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Subscriber from WASHINGTON, DC wrote on 09/18/09
- USAA has been my agency for 40-plus years and I have never had reason to..........
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Subscriber from ALEXANDRIA, VA wrote on 09/16/09
- I have had USAA insurance since 1966 and they have been great........
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Subscriber from POTOMAC, MD wrote on 09/15/09
- The best insurance company on the planet, full stop........
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Subscriber from SPRINGFIELD, VA wrote on 09/15/09
- Excellent auto insurer.......
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Subscriber from BETHESDA, MD wrote on 09/15/09
- Damaged and Airstream trailer. Agent worked with me to get it inspected at factory service..........
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- See more comments at Washington Consumers' CHECKBOOK.
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