How Banks Rate for Customer Service

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Sunday, November 22, 2009

Who Rates Best (& Worst) in the Washington DC Area? Now You'll Know.

Bank Service Quality

	With ATMs, online banking, and other options, getting great customer service from a bank might not seem as important as it once was. But you'd still like to be able to get solid advice and assistance when you need it. Our surveys of consumers reveal that a number of area banks give superior service. With others, an ATM may be as close as you ever want to get to a bank employee. From Washington Consumers' CHECKBOOK Magazine
	Read our article and findings (available exclusively to CHECKBOOK subscribers)	Back to Washington Consumers' CHECKBOOK Table of Contents.


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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Agriculture Federal Credit Union	33 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
2.	Andrews Federal Credit Union	12 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
3.	APL Federal Credit Union	17 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
4.	Apple Federal Credit Union	113 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
5.	Arlington Virginia Federal Credit Union	26 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
6.	Bank of America	2334 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
7.	Bank-Fund Staff Federal Credit Union	75 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
8.	BB&T	953 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
9.	Burke & Herbert Bank & Trust	301 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
10.	Cardinal Bank	72 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
11.	Chevy Chase Bank	1853 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
12.	Citibank	286 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
13.	Commerce Bank		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
14.	CommonWealth One Federal Credit Union	34 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
15.	COMSTAR Federal Credit Union	24 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
16.	Congressional Federal Credit Union	76 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
17.	Constellation FCU		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
18.	Damascus Community Bank	18 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
19.	Department of Commerce Federal Credit Union	37 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
20.	E*Trade Bank	24 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
21.	EagleBank	14 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
22.	Energy Federal Credit Union	24 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
23.	Engraving & Printing FCU		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
24.	Fairfax County Employees Federal Credit Union	21 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
25.	Fed Direct Credit Union		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
26.	First Horizon	15 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
27.	Fort Belvoir Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
28.	Greater Atlantic Bank	10 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
29.	Hase Bank		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
30.	HEW Federal Credit Union	18 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
31.	Independence Federal Savings Bank	10 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
32.	Industrial Bank	10 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
33.	ING Direct		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
34.	Interior Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
35.	Internal Revenue Federal Credit Union	38 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
36.	Justice Federal Credit Union	30 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
37.	Lafayette Federal Credit Union	30 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
38.	Lee Federal Credit Union	22 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
39.	Library of Congress Federal Credit Union	20 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
40.	M&T Bank	230 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
41.	Mid-Atlantic Federal Credit Union	49 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
42.	Millennium Bank	12 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
43.	Montgomery County Employees Federal Credit Union	13 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
44.	Montgomery County Teachers Federal Credit Union	83 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
45.	NARFE Premier Federal Credit Union	10 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
46.	NASA Federal Credit Union	104 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
47.	National Capital Bank of Washington	63 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
48.	Naval Research Lab Federal Credit Union	57 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
49.	Navy Federal Credit Union	601 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
50.	NIH Federal Credit Union	93 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
51.	Northwest Federal Credit Union	154 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
52.	OBA Bank	75 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
53.	Pentagon Federal Credit Union	283 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
54.	PNC	169 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
55.	Presidential Bank	126 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
56.	Prosperity Bank & Trust	23 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
57.	Provident Bank	182 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
58.	Sandy Spring Bank	394 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
59.	SECU Credit Union	73 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
60.	State Department Federal Credit Union	97 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
61.	Suburban Federal Savings Bank		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
62.	SunTrust Bank	1510 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
63.	Synergy One Federal Credit Union	31 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
64.	The Adams National Bank	14 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
65.	The Columbia Bank	40 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
66.	The Fauquier Bank	11 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
67.	The Middleburg Bank	16 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
68.	Tower Federal Credit Union	73 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
69.	Transportation Federal Credit Union	24 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
70.	Treasury Department Federal Credit Union	28 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
71.	United Bank	185 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
72.	United States Senate Federal Credit Union	41 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
73.	US Postal Service Federal Credit Union	14 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
74.	USAA	162 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
75.	Vantria Federal Credit Union	13 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
76.	Veterans Administration FCU		Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
77.	Virginia Commerce Bank	150 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
78.	Wachovia	1631 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
79.	Washington Gas Light Federal Credit Union	10 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
80.	Washington Telephone Federal Credit Union	44 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.
81.	Western Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 73 local banks. Subscribe now for ratings, articles and more.

Subscriber Comments/Reviews

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

Subscriber from WOODBRIDGE, VA wrote about BURKE & HERBERT BANK & TRUST, , on 11/22/09: Not only the safest bank in the area but the most well run from the..........

Subscriber from WOODBRIDGE, VA wrote about CHEVY CHASE BANK, , on 11/22/09: Never a leader in customer service, it hasn't improved until Capital One........

Subscriber from ALEXANDRIA, VA wrote about SUNTRUST BANK, , on 11/21/09: SunTrust recently automatically changed the type of checking account that I have and now charge..........

Subscriber from WASHINGTON, DC wrote about PNC, , on 11/20/09: BANK ONLINE ONLY 95% OF THE TIME; GREAT ONLINE BANKING PROGRAM; NO ATM FEES.......

Subscriber from GAITHERSBURG, MD wrote about OBA BANK, , on 11/18/09: I quit them when they repeatedly failed to have a notary available even though they..........

Subscriber from FAIRFAX STATION, VA wrote about NAVY FEDERAL CREDIT UNION, , on 10/29/09: like a hometown bank.......

Subscriber from WOODBRIDGE, VA wrote about BB&T, , on 10/29/09: Pleasant staff but speed of service is slow and they made a mistake on a..........

Subscriber from WOODBRIDGE, VA wrote about M&T BANK, , on 10/29/09: I was forced to open an account here to avoid a check cashing fee. My..........

Subscriber from FAIRFAX, VA wrote about USAA, , on 10/16/09: My family has been doing business with USAA for over fifty years. The level of..........

Subscriber from RESTON, VA wrote about PENTAGON FEDERAL CREDIT UNION, , on 10/14/09: They used to be pleasant to deal with. Not anymore. No better than most banks........

Subscriber from BETHESDA, MD wrote about NIH FEDERAL CREDIT UNION, , on 10/13/09: Loan rates are good, but interest on savings is poor--like all banks this year........

Subscriber from SPRINGFIELD, VA wrote about WACHOVIA, , on 10/04/09: so so bank.......

Subscriber from HERNDON, VA wrote about BB&T, , on 09/29/09: Being a community bank they have lost their way. I have had over a $100,000...........

Subscriber from HERNDON, VA wrote about PNC, , on 09/29/09: Yes they are a large bank, but they seem to have a small bank approach,..........

Subscriber from BOYDS, MD wrote about PNC, , on 09/27/09: Made errors which required additional visits, but branch manager cleared these up........

Subscriber from POOLESVILLE, MD wrote about BB&T, , on 09/24/09: The branch in our community has been the best of any BB&T that I have..........

Subscriber from POTOMAC, MD wrote about EAGLEBANK, , on 09/24/09: EagleBank is small but they try much harder, and in retail banking they're the best........

Subscriber from ARLINGTON, VA wrote about VIRGINIA COMMERCE BANK, , on 09/22/09: They go out of their way to perform extra services like notarizing and signature guarantees...........

Subscriber from ARLINGTON, VA wrote about NAVY FEDERAL CREDIT UNION, , on 09/22/09: Arlington Branch - Absolutely superior personal service. Small branch with huge range of services. Parking..........

Subscriber from ANNANDALE, VA wrote about APPLE FEDERAL CREDIT UNION, , on 09/21/09: After 25 years with this credit union, I am closing my accounts - partly due..........

Subscriber from OAK HILL, VA wrote about WACHOVIA, , on 09/21/09: Friendly staff that have gone out of their way to make up for other bank's..........

Subscriber from RESTON, VA wrote about WACHOVIA, , on 09/19/09: They support Quicken.......

Subscriber from KENSINGTON, MD wrote about M&T BANK, , on 09/18/09: Really like the community atmosphere at the Kensington MD branch........

Subscriber from SILVER SPRING, MD wrote about SUNTRUST BANK, , on 09/18/09: When I make a mistake, they charge me some fee - fine. But when they..........

Subscriber from ARLINGTON, VA wrote about CITIBANK, , on 09/18/09: Excellent online banking.......

See more comments at Washington Consumers' CHECKBOOK.

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