How Banks Rate for Customer Service

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Subscribe to Washington Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on 56 local banks.

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Award winning articles and ratings reports compiled from more than 432,000 Washington DC area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
Thousands of hours of undercover price shopping.
Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
In-depth research.
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Have been a member for years. I've never been led astray with the advice.

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The first place I look before going shopping.

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I would never hire anyone without checking with Washington Consumers' Checkbook. The ratings are right on the mark!

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Consumers' Checkbook is my reliable source of information for services I need. The help over the years is greatly appreciated.

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I've used Checkbook repeatedly to find auto repair shops, garage door repair people, and others, and it's never steered me wrong.

A Consumers' CHECKBOOK Subscriber

I have referred to Checkbook many times throughout the year. You are certainly worth the subscription fee. Thank you!

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I certainly rely on this site for choosing good services. Thank you!!!

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Your online reviews have been an invaluable tool to screen local contractors…. Your responsiveness and understanding are further indicators of a well-run business. I will likely continue to subscribe because of this alone. thanks again for your help

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I've been subscribing to Consumers' Checkbook for about 10 years. I have found it enormously helpful. It is so good that I think every consumer in Washington should subscribe.

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I have appreciated the information I have received from your publication and services. It helped me to pick a very satisfactory eye doctor and also a dentist. I contributed to your surveys whenever I had a service to report on.

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I have enjoyed Checkbook and have used it alot. It was a big help in two moves, with homeowners insurance, and in other areas. Thanks again.

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You have a wonderful magazine. It is the first place to which I turn before contracting for any service or buying any big product. Thanks for the excellent work.

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If Checkbook ever asks me for a rating on itself, I'll be sure to give it a 100% rating!!

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	Name	Number of ratings	Checkbook's top rating for quality ()	What percent of customers rated firm "superior" on our survey for "overall quality"	Areas in which the bank has branches (see key at bottom)	Approximate number of branches in area
1.	Agriculture Federal Credit Union	19 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
2.	Andrews Federal Credit Union	13 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
3.	APL Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
4.	Apple Federal Credit Union	89 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
5.	Arlington Community Federal Credit Union	17 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
6.	Bank Fund Staff Federal Credit Union	36 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
7.	Bank of America	1433 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
8.	BB&T	668 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
9.	Belvoir Federal Credit Union	18 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
10.	Burke & Herbert Bank & Trust	286 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
11.	Capital One	476 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
12.	Cardinal Bank	72 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
13.	Citibank	173 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
14.	CommonWealth One Federal Credit Union	26 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
15.	COMSTAR Federal Credit Union	20 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
16.	Congressional Federal Credit Union	39 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
17.	Damascus Community Bank		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
18.	Department of Commerce Federal Credit Union	24 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
19.	E*Trade Bank	18 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
20.	EagleBank	19 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
21.	Energy Federal Credit Union	11 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
22.	Fairfax County Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
23.	Fed Choice Federal Credit Union	15 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
24.	First Horizon		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
25.	HEW Federal Credit Union		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
26.	Industrial Bank		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
27.	ING Direct	19 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
28.	Interior Federal Credit Union		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
29.	Internal Revenue Federal Credit Union		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
30.	Justice Federal Credit Union	10 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
31.	Lafayette Federal Credit Union	45 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
32.	Library of Congress Federal Credit Union	21 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
33.	M&T Bank	250 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
34.	Mid-Atlantic Federal Credit Union	41 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
35.	Montgomery County Teachers Federal Credit Union	48 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
36.	NASA Federal Credit Union	77 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
37.	National Capital Bank	62 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
38.	Naval Research Lab Federal Credit Union	36 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
39.	Navy Federal Credit Union	476 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
40.	NIH Federal Credit Union	67 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
41.	Northwest Federal Credit Union	140 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
42.	OBA Bank	56 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
43.	Pentagon Federal Credit Union	257 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
44.	PNC Bank	436 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
45.	Presidential Bank	68 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
46.	Prosperity Bank & Trust		Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
47.	Sandy Spring Bank	346 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
48.	SECU	58 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
49.	Signal Financial Credit Union	24 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.
50.	State Department Federal Credit Union	74 ratings	Washington Consumers' CHECKBOOK has ratings of 56 local banks. Subscribe now for ratings, articles and more.

Page (1) 2

Sample Subscriber Comments & Reviews for Banks in the Washington DC Area

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Banks Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Banks.

Subscriber from WASHINGTON, DC wrote about a local bank: Have dealt with Adams for more than 10 years and continue to be pleased with..........
Subscriber from NEWARK, DE wrote about a local bank: The onsite bank staff is great. The "customer service" telephone staff is horrid -- they..........
Subscriber from COLLEGE PARK, MD wrote about a local bank: Excellent on line banking services........

Subscriber from ARLINGTON, VA wrote about a local bank: The only thing that could be improved is the online system. It is only adequate........

Subscriber from CHEVY CHASE, MD wrote about a local bank: We go to the Bethesda branch of SunTrust. One of the agents there, Annamma (Anna)..........
Subscriber from UPPER MARLBORO, MD wrote about a local bank: Excellent customer service.......

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