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Agriculture Federal Credit Union, |
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Andrews Federal Credit Union, |
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APL Federal Credit Union, |
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Apple Federal Credit Union, |
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Arlington Virginia Federal Credit Union, |
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Bank-Fund Staff Federal Credit Union, |
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BB&T, |
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Burke & Herbert Bank & Trust, |
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Cardinal Bank, |
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Chevy Chase Bank, |
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Citibank, |
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CommonWealth One Federal Credit Union, |
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COMSTAR Federal Credit Union, |
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Congressional Federal Credit Union, |
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Damascus Community Bank, |
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Department of Commerce Federal Credit Union, |
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E*Trade Bank, |
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EagleBank, |
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Energy Federal Credit Union, |
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Fairfax County Employees Federal Credit Union, |
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First Horizon, |
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Fort Belvoir Federal Credit Union, |
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Greater Atlantic Bank, |
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HEW Federal Credit Union, |
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Independence Federal Savings Bank, |
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many more...... |
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See how Bank of America scored based on 2334 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
2334 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from WASHINGTON, DC wrote on 09/15/09
- They really push you to use ATM banking but the Capitol Hill branch only has..........
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Subscriber from WASHINGTON, DC wrote on 09/13/09
- BoA's branch personnel almost always are friendly and helpful, but their telephone service can be..........
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Subscriber from BETHESDA, MD wrote on 09/12/09
- It took Bank of America one year to correct their mistake on my IRA account..........
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Subscriber from SPRINGFIELD, VA wrote on 09/10/09
- Drive thru window and tellers are speedy but if you have a different problem besides..........
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Subscriber from FALLS CHURCH, VA wrote on 09/09/09
- Convenient, not the best experience when waiting to talk to someone in customer service. Unusually..........
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Subscriber from ARLINGTON, VA wrote on 09/08/09
- Poor parking, waits to see bank officers, continued offers to lend at high rates, poor..........
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Subscriber from GAINESVILLE, VA wrote on 09/08/09
- The people that we have encountered are truly excellent and very knowledgeable........
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Subscriber from ANNANDALE, VA wrote on 09/08/09
- Online banking is well designed and implemented. Many convenient locations........
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Subscriber from OAK HILL, VA wrote on 09/07/09
- Bank of America has the worst customer service of any financial institution I have ever..........
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Subscriber from NORTH POTOMAC, MD wrote on 08/26/09
- If we didn't have so many different accounts with B of A already, I'd love..........
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- See more comments at Washington Consumers' CHECKBOOK.
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